Keywords
Order Picking
Accounts Receivable
Billing
Quality Management
Enterprise Resource Planning
Finance
Financial Systems
SAP ERP
Operational Systems
SAP Applications
Skills
Skill Set: -
- MS Office, Excel 2016
- Operating Systems – Windows 95/98/2000, Windows-XP, Windows-7
- SAP – WRP Logon – ERP production
- Order Management
- Order Fulfillment
- Invoicing & Billing
- MIS reporting
- Quality Assurance
- Order Management Specialist – THOMSON REUTERS – May 2016 - to date
- Process Associate in Order to Cash – GENPACT – February 2014 – May 2016
Project history
Roles & Responsibilities:
- Setting up customer accounts on SAP and ensuring that the customer change requests submitted by the sales team are processed promptly.
- CASE management via SFDC
- Processing Manual orders and providing access for CPW materials
- Complete SOX audits on all orders greater than $75,000 on a month on month basis.
- Ensuring accurate and proper customer records by creating additional accounts for multi-Location clients as per the customer requirements – (Downstream impact on SFDC)
- Subscription management (setting up, transferring subscription between inter-companies).
- Interacting with sales team and customer in-case of discrepancies from either side
- Preparation of Dashboard Metrics of the Team on monthly basis to the Business
- Working in the areas of Order Management, Shipment type, Pricing, Payment terms, Inco terms, Inter Company Business Process, Material Determination and as per Customer requirements
- Configuration of order types, Item Categories, schedule line categories, Billing types
- Expertise in maintaining Master Files like Customer Master Record, Customer Material Info Record & Documentation files- (Report Building based out of Microsoft Excel with multiple formulae logic)
- Expert in creation of Sales Order related to International Countries like Romania, Russia, Internal orders and Domestic orders
- Making modification/changes in sale order as per clients & customer requirements like material code change, price change, plant change etc.
- Handling post shipment documentation Export Bills with Letter of Credit, FIRC’s and Shipping Documents verification
- Monitor and resolve order and interface issues
- Enter orders in SAP
- Execution of operational metrics and SLA reporting – Cases to Microsoft Excel conversion
- Liaise with internal contacts including sales and marketing, logistics, distribution
- Propose and implement standardization for customer service processes
Local Availability
Only available in these countries:
India
Location: Hyderabad/Bangalore
Time availability: Monday to Friday - 6:00 PM to 9:00 PM, Saturday & Sunday - 2 hours a day
Time availability: Monday to Friday - 6:00 PM to 9:00 PM, Saturday & Sunday - 2 hours a day
