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Jengity Rajesh


Last update: 03.02.2019

Order Management Specialist

Graduation: not provided
Hourly-/Daily rates: show
Languages: English (Elementary) | Hindi (Elementary)




Skill Set: - 
  • MS Office, Excel 2016
  • Operating Systems –  Windows 95/98/2000, Windows-XP, Windows-7
  • SAP – WRP Logon – ERP production
  • Order Management                                                                                                                   
  • Order Fulfillment                                        
  • Invoicing & Billing                                                                
  • MIS reporting
  • Quality Assurance
     Job Experience: -
  • Order Management Specialist – THOMSON REUTERS – May 2016 - to date
Finance Operations (Order Management, Fulfillment, Invoicing, Billing & Quality Assurance)
  • Process Associate in Order to Cash – GENPACT – February 2014 – May 2016

Project history

Roles & Responsibilities:
  • Setting up customer accounts on SAP and ensuring that the customer change requests submitted by the sales team are processed promptly.
  • CASE management via SFDC
  • Processing Manual orders and providing access for CPW materials
  • Complete SOX audits on all orders greater than $75,000 on a month on month basis.
  • Ensuring accurate and proper customer records by creating additional accounts for multi-Location clients as per the customer requirements – (Downstream impact on SFDC)
  • Subscription management (setting up, transferring subscription between inter-companies).
  • Interacting with sales team and customer in-case of discrepancies from either side
  • Preparation of   Dashboard Metrics of the Team on monthly basis to the Business
  • Working in the areas of Order Management, Shipment type, Pricing, Payment terms, Inco terms, Inter Company Business Process, Material Determination and as per Customer requirements
  • Configuration of order types, Item Categories, schedule line categories, Billing types
  • Expertise in maintaining Master Files like Customer Master Record, Customer Material Info Record & Documentation files- (Report Building based out of Microsoft Excel with multiple formulae logic)
  • Expert in creation of Sales Order related to International Countries like Romania, Russia, Internal orders and Domestic orders
  • Making modification/changes in sale order as per clients & customer requirements like material code change, price change, plant change etc.
  • Handling post shipment documentation Export Bills with Letter of Credit, FIRC’s and Shipping Documents verification
  • Monitor and resolve order and interface issues
  • Enter orders in SAP
  • Execution of operational metrics and SLA reporting – Cases to Microsoft Excel conversion
  • Liaise with internal contacts including sales and marketing, logistics, distribution
  • Propose and implement standardization for customer service processes

Local Availability

Only available for the countries India
Location: Hyderabad/Bangalore
Time availability: Monday to Friday - 6:00 PM to 9:00 PM, Saturday & Sunday - 2 hours a day

Contact form

Contact details

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