UMA Consulting, Ukraine, Silver partner of SAP
MAIN RESPONSIBILITY
* Elicit and validation requirements;
* Model business processes with BPMN;
* Implementation SAP Sales and Services systems;
* Adaptation SAP C4C;
* Write project specification for development and integration
* Development of SAP Marketing Cloud;
* Describe and test API via POSTMAN
* Write instructions and train project team and users
* Support and troubleshooting
ССЫЛКИ
Description of result one of my project here
Link to my webinar about SAP Service Cloud here
* SAP Sales/Service Cloud 2019
* SAP Marketing Cloud (1902)
* IT School Hillel, "Business analysis", here
All SAP certifications here
SUCCESS PROJECTS
* Automation of sales processes in HoReCa.
Ukrainian Agroholding. 30 users
As SAP Sales Cloud Consultant
* Automation all processes for Sales Reps.
FMCG. 120 users
As SAP Sales Cloud Consultant
* Automation of the process of interaction with
new and current В2В customers.15 users.
As SAP Sales Cloud Consultant
* Automation of the Sales Department,
Customer Support and Marketing. Ukrainian
Logistic company. 100 users
As SAP Sales & Service Cloud Consultant
* Automation Marketing dept. Support and
replication of the system. Ukrainian Retail.
3+ million contacts
As SAP Marketing Cloud Consultant
* Participation in the development of selfwritten
CRM.
Ukrainian Farmacy Distribution. 30 users
As BA, PM
FUNCTIONAL STACK
* SAP Sales & Service Cloud:
Configuration, Fine-Tune, Adaptation, Access
rights, Workflow, Administration, MobApp, Odata,
Communication channels, ADFS, Form templates,
Reports
* SAP Marketing Cloud:
Configuration, Adaptation, Access rights, Odata,
Open Channel, Communication channels, Reports