Programmer Analyst, Software Engineer

* Handling all kinds of user incidents and updating incidents log on
regular basis.
* Handling support issues like credit management and Idoc related
issues.
* Working on change requests and taking care of unit testing and
documentation.
* Maintaining a knowledge repository for the recurring incidents and
new issues.
* Prepared training documents for the end user related to few
incidents.
* Collaborated with different team in a windows server migration
activity to migrate order management jobs to new servers.

* Trained as an ELTP and started working as a level 1 support
consultant, worked under monitoring of multiple transactions,
Implementation of SAP notes, Database refresh activities.
* Worked as a shadow resource for SAP SD
* Handled issues associated with batch jobs.
* Working on order to cash process including order management,
delivery processing and invoicing.
* Participating in incident review meetings, weekly cadence calls and
stand up calls.