Keywords
Skills
CAREER SUMMARY & SKILL PROFILE
Seasoned (21+ years) Digital IT Professional with extensive experience on Telecom DX/CX, E2E (FAB) BSS-OSS & ITSM Architecture-Solution -Delivery, Transition & Transformation in Telecom & IT Managed Services vertical having a balanced blend of Operator and SI world exposure across Pre-sales and Delivery. Successful in leading/handling Solution Design, Architecture Blue-print & Roadmap, Global Delivery Management, Program & Project Management and Business Interlocking. Experience further extends to DevSecOps, Scaled Agile (SAFe and Spotify), SCRUM, PMP, ITSM Process Consulting, Tools & Operations (ITIL, MOF), Tool based BPM, Business Analysis, Lean Six Sigma, BPR & Continual Improvement and Process- System Audits.
Business Partnering/Interlock experience includes strategizing and interfacing with Key Business Stakeholders from Conceptualization to Delivery of multi-million dollar BSS-OSS projects (~USD 3-5Mn per year) over several years for Network & Managed Services Business/Product Lines and Service Assurance functions and key contributor in Annual BSS-OSS Budget.
Proficient in developing and executing Business-oriented IT Architecture Roadmap spanning 1-3 years’ time horizon
Handled both External and Internal Customers across multiple geographies & time-zones.
People Management experience covers leading & guiding large Global teams (50+)- both on-roll and from partner(s).
Lived and worked in multiple locations in India (Mumbai, Delhi-NCR & Kolkata), UK (Ipswich and London) and SE Asia (Hong Kong, Singapore, Jakarta)
SKILL PROFILE
OSS-BSS and ITSM BUSINESS TRANSFORMATION
PROFESSIONAL COMPETENCE AREAS
EMERGING TECHNOLOGIES
Seasoned (21+ years) Digital IT Professional with extensive experience on Telecom DX/CX, E2E (FAB) BSS-OSS & ITSM Architecture-Solution -Delivery, Transition & Transformation in Telecom & IT Managed Services vertical having a balanced blend of Operator and SI world exposure across Pre-sales and Delivery. Successful in leading/handling Solution Design, Architecture Blue-print & Roadmap, Global Delivery Management, Program & Project Management and Business Interlocking. Experience further extends to DevSecOps, Scaled Agile (SAFe and Spotify), SCRUM, PMP, ITSM Process Consulting, Tools & Operations (ITIL, MOF), Tool based BPM, Business Analysis, Lean Six Sigma, BPR & Continual Improvement and Process- System Audits.
Business Partnering/Interlock experience includes strategizing and interfacing with Key Business Stakeholders from Conceptualization to Delivery of multi-million dollar BSS-OSS projects (~USD 3-5Mn per year) over several years for Network & Managed Services Business/Product Lines and Service Assurance functions and key contributor in Annual BSS-OSS Budget.
Proficient in developing and executing Business-oriented IT Architecture Roadmap spanning 1-3 years’ time horizon
Handled both External and Internal Customers across multiple geographies & time-zones.
People Management experience covers leading & guiding large Global teams (50+)- both on-roll and from partner(s).
Lived and worked in multiple locations in India (Mumbai, Delhi-NCR & Kolkata), UK (Ipswich and London) and SE Asia (Hong Kong, Singapore, Jakarta)
SKILL PROFILE
OSS-BSS and ITSM BUSINESS TRANSFORMATION
PROFESSIONAL COMPETENCE AREAS
- Solution Design- Delivery and Program Management
- ITIL
- IT Managed Services including Service Level Management
- SCRUM (Agile) Practices
- TMF Frameworx – eTOM, TAM, SID, APIs
- Enterprise Architecture – TOGAF and ArchiMate Modeling
- Business Transformation-Transition & Automation
- Business Process Management (BPM) & Process Modeling -ARIS & iGrafx
- Lean Six Sigma
- Business Process Re-Engineering (BPR)
- Telecom Process Framework- TL 9000,Microsoft Operations Framework (MOF) & ISO 20000,ISO 9000 & ISO 14000
EMERGING TECHNOLOGIES
- SDN-NFV-IoT – Impact on OSS, OSS Mediation
- Digital Architecture, Open APIs, Smart Cache, Micro Services Based Architecture, Big Data, Hadoop, DevSecOps Practice and Tools, SAFe, Spotify
- New Age BSS (Vlocity and,Matrixx)and ITSM Concepts (ServiceNow and BMC Remedy 9) and RPA with UiPath
Project history
Tata Communications Ltd (www.tatacommunications.com)
Dy. General Manager – Managed IT Services
Responsibility:-
Technology/Tool Landscape:-
Dy. General Manager – Managed IT Services
Technology/Tool Landscape:-
Key Projects:-
Technology/Tool Landscape:-
Special Achievement:-
Apart from multiple in-company ‘Reward & Recognition’ , was a finalist in pan globe Tata Group Innovation Forum Annual Event- Tata Innovista in April-2015
HCL Technologies Ltd (www.hcltech.com)
Senior Manager – Service Delivery
Technology/Tool Landscape:-
Team Size:-
COLT Technology Services (www.colt.net)
COLT Telecom
Project Manager & Senior Principal Consultant – Business Process Management (BPM)
Responsibility:-
Key Projects:-
Technology/Tool Landscape:-
Mahindra British Telecom Ltd-MBT (www.techmahindra.com)
now Tech Mahindra Ltd
Senior Process Designer
Key Projects:-
Technology/Tool Landscape:-
Additional Responsibility:-
Dy. General Manager – Managed IT Services
- Lead E2E BSS-OSS Architect and Delivery Head for Global Network Services(GNS) and Global Managed Services (GMS) LoBs
Responsibility:-
- BSS-OSS ‘Architecture & Delivery’ Interface (SPoC) & Lead for GMS Business (5+ years) and GNS Business (2 years) across the globe covering multiple disparate stacks. Responsibility includes:-
-
- IT BSS-OSS Business Alignment & Strategy, Target Architecture-Architecture Roadmap (1-3 years’ timeframe) & its Evolution-Tracking, Management of Architectural Assets (Functionalities-Data Architecture-Integration Points), Annual Budgeting/AOP (~$ 3m for GNS and ~1-2m for GMS) for GNS & GMS.
- Lead all E2E ( FAB) BSS-OSS Architecture, Solution Design & Delivery for GNS and GMS in line with Architecture Roadmap & Budget
- Provide E2E BSS-OSS Solution, Estimation & Delivery support for all GNS & GMS New Product Introduction ( NPI) initiatives
- Contribute to Enterprise Architecture Initiative from GNS & GMS perspectives.
- Lead BSS-OSS Architect & Delivery Lead for Tata Comm’s Flagship Cloud Enablement Platform IZOTM launch in FY-14-15.
- Lead E2E Solution & Delivery initiatives in support of a major win for Media Services Business in MENA Region in FY-15 and FY-16.
- Developed the E2E Solution Frame-work for Hybrid Offerings consisting of Network & Managed Services Components
Technology/Tool Landscape:-
- BSS – SFDC, BigMachines, LifeRay, Metasolv, Geneva/IRB. Reporting- QlikView
- OSS – BMC Remedy, CA Nimsoft, Monolith,Cramer
Dy. General Manager – Managed IT Services
- Lead E2E BSS-OSS Architect and Delivery Head for Global Network Services(GNS) and Global Managed Services (GMS) LoBs
- BSS-OSS ‘Architecture & Delivery’ Interface (SPoC) & Lead for GMS Business (5+ years) and GNS Business (2 years) across the globe covering multiple disparate stacks. Responsibility includes:-
-
- IT BSS-OSS Business Alignment & Strategy, Target Architecture-Architecture Roadmap (1-3 years’ timeframe) & its Evolution-Tracking, Management of Architectural Assets (Functionalities-Data Architecture-Integration Points), Annual Budgeting/AOP (~$ 3m for GNS and ~1-2m for GMS) for GNS & GMS.
- Lead all E2E ( FAB) BSS-OSS Architecture, Solution Design & Delivery for GNS and GMS in line with Architecture Roadmap & Budget
- Provide E2E BSS-OSS Solution, Estimation & Delivery support for all GNS & GMS New Product Introduction ( NPI) initiatives
- Contribute to Enterprise Architecture Initiative from GNS & GMS perspectives.
- Lead BSS-OSS Architect & Delivery Lead for Tata Comm’s Flagship Cloud Enablement Platform IZOTM launch in FY-14-15.
- Lead E2E Solution & Delivery initiatives in support of a major win for Media Services Business in MENA Region in FY-15 and FY-16.
- Developed the E2E Solution Frame-work for Hybrid Offerings consisting of Network & Managed Services Components
Technology/Tool Landscape:-
- BSS – SFDC, BigMachines, LifeRay, Metasolv, Geneva/IRB. Reporting- QlikView
- OSS – BMC Remedy, CA Nimsoft, Monolith,Cramer
- Lead BMC Remedy Architect across all LoBs
- BMC Remedy ITSM Platform Strategy, Architecture Roadmap & Annual Budgeting ( ~$2-3m) for 3 years
- Lead Solution Architect for all Remedy Projects. The role includes providing Solution Direction and Design Oversight
- Lead for NextGen ITSM Assessment- Business Case & Implementation for Tata Comm. This exercise completed Technical PoC Preparation stage following a Detailed Information Collection & Evaluation Exercise
Key Projects:-
- Managed Remedy Platform upgrade from BMC Remedy 7.1 to 7.6 in a multi-tenant environment in FY-12
- Conceptualization, Business Case Development & Executive Management Approval to Implementation of Remedy 7.6 HA Set up FY-13.
- Introduced Atrium CMDB for Managed Hosting and Managed Security Services in FY-13
- Implemented BMC Remedy SLM Module for Managed Services Operations in FY-14
- Leading NextGen ITSM Evaluation-Business Case & Implementation Exercise.
- Leading T2R Automated Orchestration – Conceptualization-Evaluation- Business Case & Implementation
Technology/Tool Landscape:-
- BMC Remedy ARS & Remedy ITSM - 7.1 & 7.6
- BMC Atrium
Special Achievement:-
Apart from multiple in-company ‘Reward & Recognition’ , was a finalist in pan globe Tata Group Innovation Forum Annual Event- Tata Innovista in April-2015
HCL Technologies Ltd (www.hcltech.com)
Senior Manager – Service Delivery
- Cross-Functional Services (CFS) Tower Head - IT Managed Services Delivery in Total Outsourcing Model for a large Integrated Services account (~$ 55m multi-year engagement), a Global Major in Music & Entertainment Industry across US & UK ( 5 locations, 8 DCs).
- ITIL Process Consulting-Implementation-Operations-Improvement ( including Customer Service Level Management)
- BMC Remedy – Projects & Operations
- Enterprise Monitoring Tools – Projects & Operations
- Cross-Functional Program Management across ADM & Infra
- Global Access Management (GAM)
- Data Center Operations & Monitoring Desk
- InfoSec & Compliance ( GRC) including SOX
- Procurement-Contract-Asset Management & Telecom Billing
- Responsible for overall Delivery management of the CFS Services from Transition-Stabilization-Steady State & Improvement
- Responsible for SLA Reporting & Compliance for the account and supporting Delivery Director meet P&L target
Technology/Tool Landscape:-
- BMC Remedy ARS & Remedy ITSM - 7.1 & 7.6
- HPOVO, SolarWinds, Nagios
Team Size:-
- 55 including 15 rebadged IT Resources from client organization in US & UK.
COLT Technology Services (www.colt.net)
COLT Telecom
Project Manager & Senior Principal Consultant – Business Process Management (BPM)
- Business Transformation Lead for COLT Managed Services (CMS) Business (operating from India Shared Service Center)
Responsibility:-
- Business Transformation Lead covering Process & System ( BSS-OSS) Changes as part of £4m CMS Transformation Program
- BMC Remedy Lead for COLT Managed Services (CMS) Business
- E2E Process Management Lead for COLT Managed Services (CMS) Business
Key Projects:-
- CMS Operations Transformation for 6 major EU countries (UK, DE, ES, FR, IT & NL) as part of £4m CMS Transformation Program. This includes:-
- Simplification, Standardization & E2E Automation (in BSS stack)of CMS Book-to-Bill Process
- Simplification, Standardization & E2E Automation ( in OSS stack) of CMS Service Assurance Process
- Standardization & Automation ( where applicable) of ITIL Processes- Problem Management in Remedy, Change management in Remedy, Configuration Management Process and CMDB in Sherpa, Capacity Management
- Process & BSS-OSS Automation Support Managed Services Product launches
- Standardization & Automation ( in BMC Remedy ) of Change Management Process across Network Operations & Managed Services Operations
- Transition Management for Data Center Order Entry Transition from DE to India SSC
- Setting up central ARIS Production Environment and ARIS Practices for COLT Process Management Community
Technology/Tool Landscape:-
- BMC Remedy ARS 5,6.x, 7.1 & BMC Remedy ITSM – 6.x & 7.1
- BSS- Remedy based order Booking & Handling , Xtrac( Fidelity workflow product) Order Management, Progressor & Kenan FX
- OSS/ITSM – Remedy, Hobbit, Sherpa CMDB
- BPM ( Modeling) – ARIS, iGrafx
Mahindra British Telecom Ltd-MBT (www.techmahindra.com)
now Tech Mahindra Ltd
Senior Process Designer
- Business Process Management (BPM) & Business Analyst Team Lead and Resource for multiple assignments for British Telecom across BT Retail, BT Business (SMB Segment), BT Exact & BT Global Services (BTGS)
Key Projects:-
- Business Process Designer and OSS Business Analyst for Ethernet Portfolio as part of BT’s 21CN Program. 21CN has been one of the most prominent NGN Implementation Program in Global Telecom Industry
- Business Process Design Lead & On-site (in UK) Coordinator for launch of Cisco PIX Firewall product by BT Global Services in Europe
- Team Member of TMF’s catalyst project iBPM Process Architecture, presented in Nice, May-2005
- Business Analyst for Siebel CRM project-eVolve
- Process Designer & Modeler for Mobility Products for SME Segment
Technology/Tool Landscape:-
- OSS ( Business Analyst) – Remedy, Netcool
- BPM ( including Modeler)- ARIS, TIBCO Staffware iProcess Engine & Process Definer, Casewise Modeler
- Business Rule Management – BlazeAdvisor from Fair Isaac
Additional Responsibility:-
- QMS Lead for MBT BPM Group for ISO 9001 & SEI CMM Level-5
Local Availability
Only available in these countries:
India
Available for Business Travel whenever client arranges for Work Visa and Travel Expenses