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Antonio Goncalves

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Last update: 10.07.2018

Project Manager - Business Analyst - Information Management

Graduation: Business Management - Information Management
Hourly-/Daily rates: show
Languages: English (Full Professional) | French (Limited professional) | Portuguese (Native or Bilingual) | Spanish (Full Professional)

Attachments

antoniogoncalves.docx

Skills


With over 28 years of work experience, specialised in Project Management, Business Analyses, implementation of Information Management systems including, Information Security, Data management, Records Management, knowledge Management, ERP solutions and archiving solutions.
Delivering every project on time within budget and scope. Development and implementation of Business Governance. Deployment and training, provision of robust secure and usable Technologies and tools. Engineering design, creation of supporting documentation, SLAs, design operations models, Business case development, Process design, stakeholder Management, communication management. Business change requests, process mapping, templates, specifications and best practice standards, influencing the culture change to encourage the use of new systems.
Extensive experience with Microsoft Office System and its integration with SharePoint. 
Speak four languages (Portuguese, Spanish, English and French)

Project history

E.I.B (European Bank of Investment), Luxembourg, (Senior SharePoint Business Analyst - Freelancer) 23/10/2017 – 22/06/2018
Refining, developing and monitoring metrics to assess the success of projects, work closely with business users, developers, systems administrators and the management team to deliver scalable SharePoint Information management solution that meet the global business needs.
This includes developing:
  • business cases
  • a technical infrastructure - ensuring best practice operational processes are in place and adhered to
  • operation model
  • process design
  • supporting governance documents that follow all the laws and regulations
  • IT infrastructure
  • Document lifecycle including periodic reviews
  • document migration solution
  • archiving solution
and
  • providing recommendations on improvements
  • providing technical analysis on business projects
  • recommending changes to policy and procedure
  • driving efficiencies through optimisation and automation.
 
Effectively serving as the onsite technical and functional liaison for SharePoint portal solutions. Apply communication and problem-solving skills to actively assist the business on issues related to the design, development, deployment and operation of SharePoint Information Management solution. provide end-user support, training, and administration of the SharePoint environment.
Analysed & managed business requirements process, created & developed functional & non-functional requirements for the full policy lifecycle automated rating & issuance systems, write Functional and UAT test plans and performed detailed testing on the application developments and implementation, responsible for leading testing efforts, ensuring that issues are identified, tracked, reported on, and resolved in a timely manner. Coordinate the new SharePoint Information Management application deployment.
Public Health England, Porton Down, Salisbury, (Information Governance Project Manager - Contract) 04/01/2016 – 20/10/2017
Working collaboratively with Business Process Owners, Development, Business Architecture and Data Migration teams, and Operations management and staff to analyse and document business requirements, document and communicate functional specifications, and deliver screen prototypes, report prototypes, and working business functionality.
Records and Information Management system implementation based on MSP and Prince2, creating (operation model, IT infrastructure, governance documents, process design, business cases, SLAs with 3rd parties and an archiving solution). Information Security systems implementation. 
Systematic control of the creation, maintenance, use and disposition of Science Hub Programme records, both electronic and paper. Planning, controlling, directing, organising, training, promoting and other activities involved in records creation, maintenance, use and disposition in order to achieve adequate and proper documentation of the activities and transactions of the Programme and effective and economic management of operations. Build business Case to demonstrate why the project is needed and what the benefits of the project are. Stakeholder management, identifying stakeholders assess their interest and influence, develop communication plan and engage and influence stakeholders. Manage and develop the Programme document controls systems, develop and maintain an electronic records database. Assist in conduction Configuration Audits, perform documentation audits for the programme and projects, verify third party compliance to document control process and procedure, and provide awareness about deadline commitment for Quality Reviews and/or approval within the Programme/project teams. Monitor all project issues and ensure resubmission to the configuration library after any authorized change, collect and retain information that will assist in the assessment of what products are impacted by a change to a product.
Use of SharePoint 2013 as the repository and archiving of all documents and records. Coordinate database architecture changes with Database Engineer (DBE)s. Direct the installation of database management systems, databases, tables and views. Direct the administration and use of current and emerging database tools, strategies and technologies. Perform Oracle, SQL Server, SYBASE, and other DBMS database and application server management.
Engie, Aberdeen, (Information Governance Project Manager - Contract) April 2014 – 31/12/2015
Responsible for the Business BMS (Business Management System) phase II implementation using Agility and SharePoint.  Monitor the project performance, in meeting the project objectives in terms of cost, schedule, business planning, reporting, information management, contracting and procurement, organization and staffing, with structures project management controls.
Key responsibilities and accountabilities:
  • Build a BMS solution, including Document management, Records Management and archive solution
  • Design Operation Model
  • Create supporting Governance documentation, following all the laws and regulations
  • Create Business cases
  • Process design
  • Support creation of IT infrastructure
  • Design archiving solution
  • Create SLAs with 3rd parties
  • Document migration
  • Led project teams, internal and external, to achieve project defined milestones and deliverables.
  • Advising stakeholders on the creation of new BMS documents and processes
  • Monthly Delivery of tracking slides, including KPI’s and Risk Indicators
  • Ensuring that any new document or process appears in the element of the BMS architecture
  • Managing the document/process map lifecycle within the BMS and within agreed service levels
  • Responsible for defining and implementing Business Management System strategy, standard, processes and procedures
  • Maintaining the integrity of the BMS architecture
  • Responsible the BMS SharePoint libraries to ensure seamless upload into Agility
  • Maintaining the integrity of the Master Document Register
  • Managing and monitoring the periodic review cycles of BMS documents/process maps
  • Monitoring and coordinating the response to user feedback from document/process owners
  • Development of management system processes in the BMS Agility software system.
  • Database management
  • ERP solution
  • Build and maintain a resilient, secure, and efficient application infrastructure for SAP Business Objects/Infoview
Geosis, UK, Aberdeen, (Senior Business Analyst Consultant) May 2013 – April 2014
Enhance business systems by providing accurate information about business needs and priorities. Analyse and consolidate information to develop business cases to support achievement of business. Provide plain language advice on technical issues to non-technical audiences. Work with key stakeholders to identify how changing business requirements may be delivered with existing solutions.
Designing and implementing MS SharePoint solutions, delivery of high quality engagements around Microsoft's solution areas, technologies and products in diverse client environments.
Designing and Implementation of a Records and Information Management Solution including archival.
Accountabilities:
  • Support, maintain and document software functionality
  • Designing and implementing RIM (Records and Information Management) solutions
  • Designing and implementing of an archival solution
  • Business Change
  • Process Mapping
  • Conducted stakeholder interviews and facilitated meetings with project teams.
  • Translated business user concepts and ideas into comprehensive business requirements and design documents.
  • SAP solution implementation
  • Create SLAs with 3rd parties
  • Created project plans in accordance with project management framework standards and procedures. Identified ongoing issues and gaps within project plans, to eliminate implementation issues.
  • Planned, facilitated and reported on quality assurance testing efforts.
  • Developed comprehensive, system-wide Data Dictionary identifying data elements and defining data attributes.
  • Analysed & managed business requirements process
  • Created & developed functional & non-functional requirements for the full policy lifecycle automated rating & issuance systems
  • Wrote Functional and UAT test plans and performed detailed testing on eight application developments and implementations, a major hardware upgrade.
  • Responsible for leading testing efforts, ensuring that issues are identified, tracked, reported on, and resolved in a timely manner
  • Performed Preliminary Requirements development and review on requested projects for purposes of sizing level of effort and prioritizing projects.
 
Technip, Aberdeen (UK) (SharePoint Business Analyst - Contract) January 2012 to May 2013
Develop, implement and integrate a RIM (records and Information Management) solution and an Archiving solution, across TMOS using Documentum. Document migration from the old into the new solution. Improvements of the document control and records management system, and creation of a new archiving solution.
Coordination of document control on new projects prior to implementing of a common document control methodology. Lead and assist TMOS DCC team. Reinforce and strengthen the HSES culture in operations and projects. Assist in the development and improvement of the planning of the Offshore Construction pool and the associated systems and procedures.  
Accountabilities:
  • Get requirements from stakeholders
  • Propose solution to the stakeholders
  • Design Records Management, Information Management and archiving solutions
  • Create all governance, standards and policies, for the solutions, making sure they were aligned with all the laws and regulations.
  • Create technical requirements for the IT development team
  • Design operation model
  • Support IT development in the development of the solutions IT infrastructures     
  • Provide administrative and functional guidance to the Documentum portal management team.
  • Create SLAs with 3rd parties
  • Create Business cases
  • Process design
  • Resolve corporate conflict/issues.
  • Determine corporate standards.
  • Provide approval to proceed through each phase of the project.
  • Navigational design/taxonomy.
  • Document migration
 
CPE Caspian pipeline Expansion, Novorossiysk – Russia (IM Coordinator - Contractor) May 2011 to December 2011        
Monitor performance of the project in meeting the project objectives in terms of cost, schedule, business planning, reporting, KPI’s, Risk indicators, contracting and procurement, organization and staffing, with structures project management controls. Coordinate with all necessary internal and external IM and IT suppliers to ensure the document management services are in place with the timing and capability to meet the needs of the project team from planning for front-end engineering and design through to successful handover to Operations. 
Manage, support and provide work direction to the project IM/IT staff. Set priorities for and monitor the performance of the project document control team. Provide technical support and assistance for the electronic document management system to ensure efficient document processing. Direction of Intranet development in line with business requirements and technology strategy.
Chevron, London (UK) – Business Analyst, September 2007 to May 2011                                                        
  • Business Analyst:
    • Implementation of a global Records Management solution including an electronic archiving solution
    • Design Operation model and the supporting governance documents
    • Select and implement an IT infrastructure for the solution
    • Design process
    • Create business cases
    • Create SLAs with 3rd parties
    • Be aligned with all the stakeholders to make sure all regulatory and compliance nuances are included in the solution documentation.
    • Make sure that all the third parties involved in the project, are complying with the company procedures and regulations
    • Ensure operational developments are in line with Group Strategy.
    • Ensure that all support and BAU project-related costs have been sufficiently challenged and finalised at initial stages of the change cycle.
    • Ensure cost control throughout programme lifecycle and ongoing BAU charges.
    • Final management of business sign-off is essential, followed by continued user support and benefit realisation to ensure achievements are acknowledged - prepare for the future, learn from the past.
    • Ensure migration of any projects into BAU is smooth and effective.
 
  • Impact Erm - On the deployment of Impact Erm, responsible for the translation from English to Portuguese of all the software and support tools, trained users, Power Users and Supervisors in Europe on how to use Impact Erm, coordinator for Europe and South America, developed IPS to Impact data Hub responsibilities training materials, and designed/developed excel database for manual activity and audit tools used by data hub staff in managing daily responsibilities. 
 
  • Lead Document Controller - Assist MCPIM in identifying deliverables for transition to operation. Establish a robust and effective Document Control service. Supervision, training and direction of all personnel involved in Document Control. Develop short, medium and long-term resource plans for the DCC group. Maintain and update document workflow. Maintain Project Document control process (i.e. tracking and reporting on Project document status). Maintain control over all engineering, technical and vendor documentation. Implementing project handover procedure and ensuring necessary information gathered and controlled. Implement Technical Close-out process ensuring that DCC responsibilities are carried out within the agreed timescale. Developing and implementing standard working practices. Train of all project team personnel in the use of Coreworx. Undertake regular People reviews and assessments for all DCC personnel. Recognize and work to close-out milestones within Project plans.
 
Key Contributions:
  • Compared data with source documents, re-entered data in verification format to detect errors, compiled, sort and verified the accuracy of data before it was entered, located and corrected data entry errors, and reported them to supervisors. Maintained logs of activities and completed work.
  • Translation of documents from to French, Portuguese and Spanish to English.
  • Transition Document control for the IM/IT Team on the FARM MDR project.
  • Developed/implemented transition plan of managing data hubs (Loss Prevention system).
  • Developed documentation of data hub work processes for input into the LPS resource manual.
  • Provided input /review to Offline-IMPACT training tools (i.e., User Workflows and Data Hub Responsibilities, CUE cards, MOC).
  • Developed IPS to IMPACT data hub responsibility training materials, and identified/summarized those differences requiring Management support.
  • Designed/developed excel database for “manual activity tracking and audit tools” to be used by data hub staff in managing daily responsibilities.
  • Designed/Developed Offline master forms for SharePoint access by English and non-English LPS users.
  • Designed/developed/implemented the “IPS-Offline to IMPACT-Offline” process for forms already translated and in use.
  • Trained Power Users and Supervisors on use of IMPACT Erm and SharePoint.
  • Coordinated translation of LPS tools for SharePoint access (and IMPACT application screens/pull down menus, user guidance tools).
 
Johnson & Johnson, Vacaville CA (USA) (Document Controller - Contract) December 2006 to August 2007                                                                                                                                                               
Manage financial transactions and record keeping with strict attention to detail. Verified and posted transactions to general ledger. Reconciled and balanced accounts and computed interest rates. Compile statistical reports for management. Generate monthly statements and invoices for customers. Communicated with customers to address inquiries and resolve issues.
Key Contributions:
  • Improved processes for creating customer invoices, which reduced overall timeframe for receiving payments.
  • Excelled within a fast-paced environment, continually taking on increased levels of responsibility.
 
James M Soares Trucking, Elk Grove, CA - USA (Document Controller - Contract) June 2004 to November 2006                                                                                                                                            
Prepared financial reports developed budgets, and performed variance analysis in accordance with business plan. Compile periodic financial reporting packages, for senior management. Carried out internal audits to ensure regulatory compliance and operational efficiency/accuracy. Built and led teams in carrying out special projects.
Key Contributions:
  • Reduced monthly closing cycle by three days with identification and recommendation of enhanced closing procedures.
  • Awarded as employee of the year for 2005 in recognition of outstanding performance.
 
Auto Transp. Int. Salgueirinha, Ltd, Nelas, Portugal (Manager Director) October 1992 to June 2004                                                                                                                                                                       
Plan, direct, and monitor all supply and logistics activities to ensure a cost-effective flow of merchandise from suppliers to customer. Establishing and implementing effective and appropriate strategies, policies and procedures. Embed proactive and constructive relationships across relevant stakeholders both internally and externally, all over Europe and North Africa (Morocco). Ensure that the company's fleet of vehicles is accounted for and kept in good operating condition. Work with vendors and suppliers to ensure that the appropriate parts are sourced for repairs and maintenance. Work closely with the fleet operations director, as well as other departments, to coordinate fluid company operations.
  •          Plan, develop, organize, direct, manage, and evaluate the operations and budget for the company.
  • Develop key performance indicators to measure the effectiveness of the transportation operations.
  • Monthly Delivery of tracking slides, including KPI’s and Risk Indicators
  • Direct the activities of staff in relation to transportation operations including dispatching, routing, and tracking transportation vehicles
  • Work with international carriers and freight forwarders to streamline the flow of goods across international borders and through customs in Europe and North Africa
  • Plan, develop, and implement transportation health and safety, and security programs and activities
  • Develop and communicate transportation policies and procedures
  • Monitor operations to ensure that staff comply with administrative policies and procedures, safety rules, union contracts, and government regulations
  • Develop and implement profit improvement plans and change management plans
  • Negotiate and authorize contracts, and direct procurement related to transportation operational needs
  • Direct and manage corporate governance and regulatory compliance procedures related to transportation activities
  • Conduct investigations to determine causes of transportation accidents and to improve safety procedures
  • Direct investigations to verify and resolve customer complaints
  • Interview, select, coach, train, manage, and appraise the performance of transportation personnel
  •          Mentor select transportation staff
  •          Develop constructive and cooperative working relationships
  •          Remain current with latest transportation technology systems and procedures
  •          Negotiate with carriers, warehouse operators and insurance company representatives for services and preferential rates
  •          Prepare management recommendations, such as proposed fee and tariff increases or schedule changes
  •          Recommend or authorize capital expenditures for acquisition of new equipment or property to increase efficiency and services of transportation operations

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