Ingo Sexl available

Ingo Sexl

Certified IT Service Manager with considerable skills in all stages of the service lifecycle.

Profileimage by Ingo Sexl Certified IT Service Manager with considerable skills in all stages of the service lifecycle. from Muenchen
  • 81245 München Freelancer in
  • Graduation: not provided
  • Hourly-/Daily rates: not provided
    Dependent to particular project specifications.
  • Languages: German (first language) | English (business fluent)
  • Last update: 26.01.2018
Profileimage by Ingo Sexl Certified IT Service Manager with considerable skills in all stages of the service lifecycle. from Muenchen

Key Accomplishments
Significant knowledge of IT Infrastructure Library (ITIL) for aligning IT services to business needs
  • Controlled international IT projects at the BMW Group Munich, in accordance with the company’s IT strategy and governance. Executed iterative service transitions of multidimensional IT systems, technical rollouts, and minor changes in a multi-layered IT environment.
  • Established the company Sitexs GmbH for IT service management (ITSM). Built and operated the entire application operation of the European subsidiaries of BMW Financial Services and Alphabet GmbH. Oversaw the service delivery and the application management, according to the policies and regulations of ITIL.
  • Designed, transformed, modified, and integrated service functions, processes, tools, and metrics to support ITSM to changing business requirements. Coached operational staff technically and in various service procedures.

Officially certified
  • PRINCE2® Agile Practitioner (Projects in Controlled Environments)
  • PRINCE2® Practitioner (Projects in Controlled Environments)
  • COBIT5® Foundation (Control Objectives for Information and Related Technology)
  • ITIL® Expert in IT Service Management (IT Infrastructure Library)
  • English: Fluently in spoken and written
  • German: Native speaker
Technical Skills
  • Operating systems: MS Windows (Enterprise), Sun Solaris, IBM AIX, HP UX
  • Programming: HTML/DHTML, CSS, JavaScript, PL/SQL. Knowledge in J2EE, ASP.Net Framework, VBScript, PHP, XML, SOAP, CGI (Perl), Shell
  • Server: Windows Server 2003/2008, Internet Information Server 7.0. Knowledge in WebLogic Server, Apache Webserver, jBoss Redhat
  • Databases: Oracle, MS SQL, MySQL, MS Access, OLE DB, ODBC, JDBC (good overview knowledge)
  • Communication: Ethernet, PC-Anywhere, SMTP, SNA, TCP/IP, Connect Direct (good overview knowledge)
Products, Tools and Applications
  • BMC Remedy AR System (IT management suite)
  • Nagios, HP Sitescope (application monitoring)
  • HP Quality Center, HP ALM (software quality control)
  • Precise for Oracle and SQL Server (database performance monitoring)
  • HP LoadRunner (automated performance testing)
  • BizTalk, SeeBeyond (Enterprise Application Integration)
  • MS SQL Server Integration Services (SSIS), Informatica Powercenter (ETL systems)
  • MS SQL Server Reporting Services (SSRS), Crystal Reports (report generation)
  • Siebel OLTP, Siebel Analytics/OLAP (customer relationship management)
  • SHS Guardean (scoring/rating system)

IT Consultant (Freelance) - BA IT-System House Nuremberg, 08/2017 - today
  • Performed service transition and operations tasks for the overall IT environment of one of Germany's largest IT landscapes. Based on ESB/SOA, Linux/UNIX, WebLogic/Windows Server, Oracle products and MS SQL Server.
  • Comprehensively ensured the operation of the test, training and production environments according to ITIL® and with agile methods. Planned, monitored and carried out operational procedures in the infrastructure and platform environment.
  • Coordinated and controlled changes and activities for the release and change management, incl. categorization and prioritization, until successful implementation. Handled technical defects and faults in the context of incident and problem management.
  • Aligned and synchronized technical supplies and information on software development and deployment, and integrated it into release and change management.
  • Generated, evaluated and presented data and reports on operational processes. Realized quality assurance in the context of continual service improvement.

IT Service Manager (Freelance) - BMW Group Munich, Germany, 06/2016 - 07/2017
  • Planned, controlled and ensured the successful migration of all BMW Bank applications into a new additional data center of the BMW AG according to ITIL principles.
  • Reviewed and revised the migration concept as well as translated it into English. Validated, expanded and continuously updated the tracking concept. Created project profile documentation to improve the presentation and tracking of release packages. Ensured that all necessary operating documentation is correct, complete and up-to-date.
  • Processed data for the lifecycle management with SQL in a PostgreSQL database. Achieved by bundling of IT components and further data analyzes an optimized release planning as well as an improved management reporting. 
  • Prepared individual releases with the relevant departments and coordinated them with the overall release management of the BMW Bank as well as the participating national companies of BMW AG (e.g. AT, CH, UK, BE, NL and others).
  • Initiated changes according to standard ITIL procedures as well as tracked the approval in the CAB (Change Advisory Board). Created start-up, cut-over and release plans in coordination with all stakeholders. Ensured the availability of test cases for smoke and shakedown tests before and after the migration. 

Start-up/Transition Manager (Freelance) - BMW Group Munich, Germany, 01/2014 - 03/2016
  • Performed with agile project management techniques the transition of the dealer front end, the back office, and the rating/scoring systems for BMW Financial Services China. Technologies: C#, DOTNET, Windows server and MSSQL Server database.
  • Planned the budget for application operation. Optimized the infrastructure costs, through the combination of shared server. Reviewed the entire project documentation and negotiated the service level agreements (SLA).
  • Developed the non-functional requirements. Implemented the application monitoring with Nagios, the procedures for system back-up, and created appropriate documents for operation to facilitate service delivery greatly.
  • Continuously checked the maturity of the IT systems and introduced subsequent improvements to support the guidelines for IT security and compliance, and to ensure a successful go-live. Established and monitored the Key Performance Indicators (KPI) during stabilization phase, and increased first call resolution from 20% to 85%.
  • Incorporated incident, change and problem management processes in the IT service management tool (BMC Remedy), and achieved a suitable execution by training of the operating teams.

Start-up/Transition Manager (Freelance) - BMW Group Munich, Germany, 06/2012 - 12/2013
  • Executed the migration and transition project of the back office and contract management systems for BMW Financial Services Spain, on time with quality. Based on J2EE, Unix and Oracle database.
  • Coordinated the technical relocation of IT systems from Madrid to Munich. Centralized the infrastructure. Organized the complete outsourcing of service delivery from Spain to Romania, including knowledge transfer, and reached a cost reduction of 15%.
  • Analyzed and ensured the operational readiness of the system to guarantee proper use of the underlying business processes. Built suitable monitoring for a further reduction of manual tasks.
  • Introduced the service processes for incident, change, and problem management, as well as the required documentations, and achieved standardization.
IT Service Manager (Freelance) - BMW Group Munich, Germany, 07/2011 - 05/2012
  • Examined IT service processes of external service providers. Initiated alignments to reduce resolution time of long-term tickets from 4 weeks to 3 days, and to decrease 40% of incidents with high severity after change implementation.
  • Restructured a standardized support model for a multinational application operation. Attained the integration of 12 different European markets for the homogeneous usage of incident, change, problem, event, and access management, as well as request fulfillment.
  • Evaluated the software architecture and components of the European system landscape and initiated changes to improve technical management. Coached the internal staff in the architecture and the underlying business processes.
IT Service Manager (Managing Director) - Sitexs GmbH Munich, Germany 04/2005 - 03/2010
  • Founded the company Sitexs GmbH for IT Service Management. Headed a team of 12, with an annual sales volume in the 7-figure range.
  • Oversaw the service delivery of 30 productive software applications and launched more than 160 transition projects. Service included technical support, release/deployment of new IT systems and changes, processing incidents, problems, and events, plus service level, capacity, availability, configuration, and business relationship management.
  • Continuously reached enhancements at the response time of the applications, through adjusting of server and database settings, load testing, and subsequent coordination of software modifications.
  • Gained a substantial customer satisfaction, by reducing the resolution time of incidents and problems of 15%, an annual cost reduction of 10%, and by smart customizing of the corresponding service transition and operation workflows.
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