Informatics Eng. Community Manager

• José Luis Moreno S.A – 2017

Community Manager (Freelance)
"Management of social networks of different companies focused on digital marketing and management of advertising in social networks, content writing, control of response times of queries in various social media, update queries on a shared drive with The owners of the client companies and manage the management that is given to the answers to be optimal and in accordance with what should be given to the end user "

• Sonda de Colombia SA 2012 – 2014

Access Management Technician Claro
"Management of Access Management tools, creation of users, modification and maintenance of the same in Active Directory as in RR, CRM, Management module, SRT, Roc Subex, SAC, SGA, Citrix, Intranet Administration, Assistant virtual.
Creation of users in network and mailbox, support in the maintenance of the levels of compliance established for the Management of Services of Claro, both in mobile and fixed.”
Support Analyst Level II Claro Móvil Colombia
"Support of applications in the company Claro supporting the management of the tools of the Management of New Technologies. Management of the monitoring and system of recharges (online, wholesalers, distributors). I also support in the operational area of the coordination of Continuous Improvement tracking the activities of the Group of attention of GNT. "
Quality Analyst Claro Móvil Colombia
"Handling of reports, reports, follow-ups, and requirements of the complaints department 123 Claro mobile. Monitoring and verification of compliance with the quality standards established by the company for the care of claims according to agreed service times. "

• KIO Networks Colombia 2011-2012

Support Analyst Level II Claro Colombia
"Application support in the company Claro Colombia supporting the management of the tools of the New Technologies Management, handling and support in the documentation of the processes of Trigger and text messaging. I also support in the operational area supporting the monitoring and configuration of services associated with the SIM card. Attention of the services of content, data and Premium messaging, knowledge and support in the attention of the different services of Vive Tu Sim"

• SAB Miller – Informática y Tecnología – 2010.

Systems Methodologies Consultant
"Development, updating and verification of the DRMs of the Accenture methodology and the templates required for the different roles and phases of the methodology."

• Spontecorp C.A. 2009 – 2010

Remedy Consultant
"Developer Remedy, consultant in the area of complaints of the company MoviStar in Venezuela, attention of requirements and information gathering. Documentation in RUP Methodology and developments in Java. "

• Banco de Venezuela/Grupo Santander.  2008 - 2009

Technology Specialist
"Developer on Remedy platform. Management of claims management tools, management of reporting tools such as Crystal Reports, generation of test environments for new developments. Documentation and implementation of the same and functional support to users. "

• RCTV C.A. 2008

Internship Quality Department
"Systems Analyst in the Department of Quality and Standards, documentation under the RUP methodology of systems developed by the Technology area, particularly software supporting the various television programs."

• Digitel C.A.– 2006

CC121 Operator
"Customer Service Operator"

• Seguros Caracas de Liberty Mutual. 2003

 Internship Human Resources
"Administrative Assistant in Human Resources Management. Management of the database of courses of the employees of the different areas of the company and training in legitimation of capital."