Natalia Calabrese available

Natalia Calabrese

IT Management | Team Leadership

available
Profileimage by Natalia Calabrese IT Management | Team Leadership from BuenosAires
  • 1824 Buenos Aires Freelancer in
  • Graduation: not provided
  • Hourly-/Daily rates: 70 $/hour 560 $/day
    Negotiable
  • Languages: German (Limited professional) | English (Native or Bilingual) | Italian (Limited professional) | Spanish (Native or Bilingual)
  • Last update: 10.07.2019
KEYWORDS
PROFILE PICTURE
Profileimage by Natalia Calabrese IT Management | Team Leadership from BuenosAires
ATTACHMENTS
Cover Letter
The download of this file requires a paid membership.
Resume
The download of this file requires a paid membership.
SKILLS
Qualifications Summary 
 
 • Administrative Support professional experienced working in fast- paced environments  
 demanding strong organizational, technical, and interpersonal skills.  
• Trustworthy, ethical, and discreet. Committed to high quality standards.  
• Confident and poised in interactions with individuals at all levels.  
• Detail- oriented and resourceful in completing projects, able to multi- task effectively. 
 
Capabilities include: 
 
• Team Leadership/ Management. 
• Business Strategic Vision. 
• Customer Oriented & Client Interpersonal Relationships. 
• Information Technology Knowledge and Operations. 
• Business and Finance Administrative Tasks. 
• Proactive. Permeable to Innovation, Creativity, New Ideas, and Updated Knowledge. 
• Proficiency and Fluent Language Skills. 



IT Knowledge 
 
Instituto Tecnológico del Sur- Southern Technical Institute. 
• PC Software and Hardware Repair Course. 
 
 
Microsoft Certified Desktop Support Technician (MCDST) 
• Technical course about Office Applications, Windows and LAN in order to provide support to system users. 
 
 
Fundación Carlos Slim- Online Courses with International Certifications. 
 
• Server Administration (NAS /SAN/ RAID): Virtualization. Creation of Groups and Users, Management of Permissions / Accesses on the Network. Enabling / Disabling of Ports. Installation, Configuration and Management of Different Programs and Services (E.g.: Electronic Mail -SMTP, IMAP POP, Client-). FTP. Live USB. Firewalls. Remote connection TELNET and SSH. Creation of Backup Copies. System Security. Verification of LOG Files, etc. - 

- Certified.

Cloud Administration: Cloud Projects Management, IaaS, PaaS, SaaS. Users and Groups Creation. Permission and Network Access Administration. Enabling / Disabling Ports. Installation, Configuration and Software / Services Administration. Cloud Management (Migration, Monitoring, Applications Administration). Data Base Installation Performance. TELNET and SSH Remote Connection. Cloud Instances (E.g.: AWS - Creation / Connection / Management -). 

- Certified.

• Data Base Administration: DBA- (Maria DB, SQL, MySQL, SSMS). Construction of a Relational Model. Data Modeling. UML. Data Warehouse (Schemas / Design). Functions and Triggers in SQL. Procedures Stored in SQL. ETL (Extraction / Transformation and Data Loading in Data Warehouse). Data Marts. OLAP Cubes. Scripts and Documentation, etc.). 
 
 - Certified. 

• Data Analyst: Stages of Data Analysis. Obtaining necessary Data for Analysis. Data Management in 
 Calculation Sheets - Data Management in Relational Database. Creation of Observational Surveys. 
 Data Cleaning (Structured - Not Structured). Use and Programming of Regular Expressions. Diagrams 
 and Models (Construction of Mathematical Models / Comparison Method / Diagnostic Method). 
 Heuristic Methods (Decision Trees). Analysis by means of Dispersion Chart (Elaboration with 
 Software / Programming Languages). Subjective Probabilities. Statistical tools. Analysis by Bayes 
 Method. Analysis by Histograms. Statistical Calculations (With Software / Programming Languages). 
 Analysis by Linear Regression. Adjustments to the Model (With Software / Programming Languages). 
 Conclusions of the Analysis. Preparation of Reports. Preparation of Executive Presentations. 
 Presentation of Data before an Audience. Decision making. Display of Online Results (Web, HTML, 
 JavaScript). Key Performance Indicators. 
 
- Certified. 
 
 
 
 
 
REFERENCES
Work Experience 
 
10.2017- 11.2017 | Amdocs Argentina S.A.  
Defect Manager. 
 
Main Responsibilities: 
 
Responsible for the entire Defect Management Cycle and it's phases: 
 
  • Development Cycle. 
  • Working Cycle.
  • Release Cycle.
  • Production Cycle. 
 
Responsible for Leading and mentoring a small development team within a specific task or project, side by side with hands-on development. 
 
Responsibilities: 
 
  • Provide technical leadership to software engineers by coaching and mentoring throughout end to end software development, maintenance, and lifecycle to achieve project goals to the required level of quality; promote team engagement and motivation. 
  • Provide input to the software engineering manager for estimates, resource needs, milestones and risks; ensure effective delegation, monitoring tasks, identifying risks and handling mitigation and escalations. 
  • Provide hands- on technical and functional input to design, maintenance, build, integration and testing of complex software components according to functional and technical design specifications; Follow software development methodologies and release processes. 
  • Analyze and provide input for the requirements and provide impact assessment for new features or bug fixes. Make high-level design and establishes technical standards. 
  • Represent and lead discussions related to product /application /modules/ team and build relationships with internal customers/ stakeholders. 
  •  Enforcement of quality processes (such as performing technical root cause analysis and outlining corrective action for given problems), measurement them and takes corrective actions in case of variances and ensure all the project agreed deliverables are completed to the required level of quality. 
 Challenges: 
  •  Challenged to keep the assurance of all the Defect Management Cycle (and their involved teams). 
  • Challenged with leading the technical aspects of the project with the most advanced Technologies. 
  • Have the opportunity to work in a growing organization, with ever growing opportunities for personal growth.  
 
 
  
 10.2016- 01.2017 | American Express Argentina S.A.  
IT Service Delivery Engineer. 
 
  • Oversee the delivery of services at a user level from the Technology Concierge and HelpDesk Partners with American Express Technologies team to deliver new services/ upgrade existing infrastructure. 
  • Support Network outages, serving as a liaison between the Enterprise Network team, the vendor partners and the Business.  
  •  Assistance in research and resolution of problems, from a perspective of Information Technology end user. 
  • Assistance in the development and implementation of preventive and corrective maintenance procedures.  
  • Assurance of the correct service of deliverables, that it complies with the agreed quality standards of documentation, and presentation of the pertinent reports. 
  • Contribution to the continuous improvement of the service, by maintaining best practices and updating knowledge.  
 
 
05.2013– 01.2014 | Sonda / Techint Group.   
Senior Technical Support/ Helpdesk. 
 
  • Technical support in response to customer needs, via chat, email or telephone, providing solutions under the highest quality standards.  
  • Technical assistance with system tools, and applications based on the Windows platform. 
  • Daily tasks performed with tools such as Active Directory to provide access codes to the network and AD Manager to assign permissions and access to various system applications (for example, SAP).  
  • Verification of network and access to it through VPN check, among other analyzes and case tests. 
  • Detection of system failures to solve problems, tests and verification through investigation, diagnosis and analysis, in order to provide an accurate solution for each inconvenience itself.  
  • Reception and constant training by personnel from different areas of IT, such as on-site support, for the development and improvement of knowledge, as well as for the preparation of instructions, registration in management systems, database, etc. and that reference that could be useful to complement it. 
  • Translation in different languages of documentation, and interpretation of representatives of clients from abroad.  
 
 
07.2010 – 01.2013 | Atos S.A./ Occidental Petroleum Corp (OXY). 
 Senior Technical Support/ Helpdesk/ Translations. 
 
  • Technical support in response to customer needs, via chat, email or telephone, providing solutions under the highest quality standards. 
  • Technical assistance with system tools, and applications based on the Windows platform.  
  • Daily tasks performed with tools such as Active Directory to provide access codes to the network and AD Manager to assign permissions and access to various system applications (for example, Oracle). 
  • Verification of network and access to it through VPN check, among other analyzes and case tests.  
  • Detection of system failures to solve problems, tests and verification through investigation, diagnosis and analysis, in order to provide an accurate solution for each inconvenience itself. 
  • Reception and constant training by personnel from different areas of IT, such as on-site support, for the development and improvement of knowledge, as well as for the preparation of instructions, registration in management systems, database, etc. and all related subject matters that could be useful to complement it.  
  • Translation in different languages of documentation, and interpretation of representatives of clients from abroad. 
 
 
 05.2009 – 06.2010 | Cegedim Dendrite Argentina 
Senior Technical Support/ Sales/ Helpdesk/ Software Configuration/ Translation. 
 
  • Service Desk Help Desk for the Pfizer client (Argentina, Chile and Uruguay).  
  • Technical support and configuration of the Target system (Web and Mobile version for iPaqs). 
  • Sale of Databases (Information on Medical Institutions and Health Professionals, for the execution of visits of Medical Propaganda Agents of each laboratory that eventually acquired the aforementioned database).  
  • Management of interpersonal relationships with the client, for a correct determination of their needs and interests, providing solutions to their requirements, documenting and reporting cases, investigating and monitoring them in conjunction with the area of Databases through SQL. 
  • Translation in different languages of documentation, and interpretation of representatives of clients from abroad.  
 
 
03.2008 - 12.2008 | Accenture  
Customer Care Representative/ Semi Senior Technical Support. 
  •  Technical Support dedicated exclusively to users of the Petrobras company located physically in Buenos Aires, Brazil and the United States.  
  • The main tasks were related to the assistance with applications within the platform and frequent inconveniences that could arise in their work stations, providing the appropriate solution through remote access. 
 

07.2007 - 11.2007 | Arvato Bertelsmann 
Customer Care Representative/ Semi Senior Technical Support. 
  •  Technical Support and Help Desk service provided by telephone to end users (United States and Canada) of the XBOX 360 console developed by Microsoft.  
  • Registration and monitoring of cases, development of instructions for future inconveniences. 
 
 
 09.2005 - 04.2007 | Teleperformance 
Team Leader/ Customer Care Representative/ Semi Senior Technical Support/ Sales. 
  •  Sale of Insurance, and Products for end users of the Dell client.  
  • Technical Support and Help Desk service provided by telephone to end users (United States and Canada) of telephony developed by the Motorola client. 
  • Team leader in charge of a reduced staff, training of new members, and scope of the goals proposed by Supervisors and Project Managers.  
 
TIME AND SPATIAL FLEXIBILITY
Immediate availability to relocate. 
Full- Time shift availability.
OTHER
As my curriculum indicates, I have more than fourteen years of progressive experience in the fields of Customer Service, Accounting Administration, Technical Assistance, Resource Management and Projects.
 
My professional background includes positions such as: Defect Manager at Amdocs, IT Service Delivery Engineer at American Express Argentina S.A., Customer Service and Technical Support at Techint, as well as at Occidental Petroleum Corp. (OXY), and Team Leader at Teleperformance.
 

I continued my career in different areas and industries as well as in different technologies.
 
I performed tasks for a health company called Cegedim Dendrite Argentina, for which I have provided Technical Support on an application developed by the company, for the Pfizer international laboratory.
 
Added to the previously detailed, I achieved the goal of Technical Leader, supervising a small group of technical support engineers in American Express Argentina.
 
More recently, my responsibilities as: Mentor and Technical Leader, as well as the Management and Administration of Resources in Amdocs and American Express Argentina SA, Representative of Customer Service and IT Technical Support in Techint and OXY, match the qualifications you are looking for.
 
In my last work experience, I achieved another of my main objectives: Supervision, Training and Leadership of Teams of Developers, Software Engineers, Programmers and other teams composed of IT personnel, as well as the execution of Project Management tasks inherent to Technology as Business.
 

Additionally, I was responsible for: Negotiating and establishing strong interpersonal relationships, both with clients and the teams that were in my charge, root cause analysis, interaction with different teams and areas to find the right solution for each inconvenience.
 

Project Management, Resources and Account Management. Preparation of reports, metrics and proposals to improve the quality of service in the company.

Through my professional career, I have been able to meet different people and areas.
Therefore, I interacted constantly with personnel of different hierarchies and roles, which allowed me the permanent acquisition of knowledge, development of skills, continuous improvement in the execution of my daily tasks, learning both in the professional and personal area, presentation of innovative proposals , among other remarkable points.
 

I would like to have the opportunity to demonstrate my professionalism, my proactive personality, with a permeable mentality to changes, of great human quality, with fundamental principles, both ethical and professional.

I consider myself a person that promotes the commitment of work, teamwork, the common goal, constructive dialogue, the exchange of edifying ideas that are supported by solid and elaborate arguments, that allow firm but tolerant positions to dissension, values and integrity, and the creation of pleasant work environments, even in complex situations, aspiring to excellence and the highest quality standards.
 
My goal is: To advance in my professional career, continue to develop my personal growth, increase my abilities and capabilities, improve my skills, learn new things every day, as well as other points of significant and qualitative value.
 
I am convinced that I am ready to acquire updated knowledge and new constant challenges.
 
My main purpose is to give my best to reach the objectives and exceed all expectations.
 
I have attached my curriculum vitae for your review, and I look forward to talking with you more in detail about the available vacancy.
 
Sincerely,

Natalia S. Calabrese.
GET IN TOUCH

I accept the Conditions

I accept the terms of the privacy policy

Note: sending your contact request is free of charge

WEB PRESENCE