Julia Reuter available

Julia Reuter

Change Management - Corporate Communications - IT Training

available
Profileimage by Julia Reuter Change Management - Corporate Communications - IT Training from Muenchen
  • 81375 München Freelancer in
  • Graduation: not provided
  • Hourly-/Daily rates: 90 €/hour 720 €/day
    Diese Stundenrate gilt nur für München. Alle anderen Städte werden auf Anfrage als all-in Satz kalkuliert.
  • Languages: German (Native or Bilingual) | English (Full Professional) | French (Full Professional)
  • Last update: 14.05.2020
KEYWORDS
PROFILE PICTURE
Profileimage by Julia Reuter Change Management - Corporate Communications - IT Training from Muenchen
ATTACHMENTS
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SKILLS
Key Expertise: Conception, coordination, implementation and evaluation of operational change management, corporate communication and training in Europe, with analysis and consideration of all processes involved. Typical scenarios can be (inter)national Software Roll-Outs or Enterprise Mergers. Working online and offline, on location and remote in Germany and Europe.

Services Offering:
  • Change Management and Communications: Internal corporate communication to prepare the workforce for IT rollouts and process changes for customers such as Eversheds, LLC, Deutsche Leasing AG, E.ON, Mindshare/GroupM, and many more.
  • Training: Conception, coordination, trilingual implementation and event management of customer-specific IT trainings in Germany and Europe, online and offline. For example, in the areas of roll-out of DMS, CMS, CRM, cloud, IAM, security, telecommunications systems, Windows and Mac OS. Customers are e.g. BMW, Oracle, Allianz, Eversheds, Deutsche Leasing, and many more.
  • Systemic Coaching: soft skills, team and management coaching, sales skills, goal and solution orientation, individual systemic coaching as well as conflict management, training and coaching evaluation for clients such as Salegro, Symantec, Siemens, Red Hat, and many more.
  • Scrum Master & Product Owner
  • Tools used for training material production:  Adobe Captivate, tt Knowledge Force
  • Techsmith Snagit, Microsoft Publisher and Microsoft  Office,  Apple Pages & Keynotes, CMS
  • Industries: IT, Automobile, Pharma, Insurances, Consultancies, Legal, Industrial Machinery, Finance and more.
  • 20 Years in IT related marketing, project management and sales positions.
  • 13 Years in IT training, Systemic Coaching, intercultural work and Change Management
  • Very fast in learning new technologies, markets and industries.
  • Very creative, innovative and successful in finding and executing the right strategies.
  • Deeply meticulous with everything project management and quality assurance. Highly motivated, independent and leading hands-on person, thinking “outside of the box”.
PROJECT HISTORY
  • 01/2007 - Present

    • Freelancer
    • < 10 employees
    • Other
  • Freelancer in Change Management, Corporate Communications and IT Training
  • Freelance Projects 2007 – today

    06/2019 - 08/2019 OCM - Change Manager Office 365/Teams for Mindshare GmbH / GroupM

    •   Challenge: Mindshare got O365 from the parent company with the condition to introduce it. In the first step, this was done without consulting, in an unstructured way , without process analysis and training. Since the result was not satisfactory, it was decided to restart with the sporting goal of completing the project by the end of 2019 / beginning of 2020.

    •   Start of gathering all work processes with stakeholders in all units

    •   Process analysis in view of the rollout of Microsoft Office 365 and Teams

    •   Adaptation of processes in O365 and Teams

    •   Adaptation of processes in the company for productive work with O365 and Teams

    •   Communication and coordination with the IT department

    •   Communication throughout the company in preparation for the structured rollout

    •   Determine training needs and create training plan

    •   Prepare team of key users and O365 champions, coaching key stakeholders

    •   Roll out training in the company, regular reporting to management and CEO

      10/2018 - 3/2019 Change Communication Specialist for E.ON SE

    •   Develop and implement communication plan targeting all relevant stakeholders across the department in the course of a major restructuring.

    •   Plan and organize webinar sessions, conferences, knowledge sharing sessions, preparing agendas as well as presentation formats and contents.

    •   Manage the department’s internal social media content ensuring an ongoing news flow.

    •   Prepare presentations, news, speeches, other publications to be shared within the department and

      across the group.

      04/2018 – 09/18 Various coaching projects, training and holidays

       Own advanced training in the areas of training and coaching methodology
       Coaching projects (goal setting, change, reorientation, employee management) for confidential existing

      clients (private clients and managers). Holiday trips in Europe.

      07/2017 – 03/2018 Organizational Change Manager for Deutsche Leasing AG

    •   Challenge: Introduction of the new Identity Access Management System

    •   Goal: To prepare 2,500 national and international employees and managers for the introduction of the

      IAM via Intranet communication and support them with online and offline training courses

    •   Stakeholder management, process analysis and corporate communication to prepare and support management and the workforce for IT rollouts and business process changes

    2

     Development and implementation of a communication and qualification concept

    •   Conception and implementation of the project's own Intranet pages in the CMS Pirobase

    •   Conception, commissioning and supervision of motivational trailers and board video

    •   Briefing, commissioning and coordination of the film and illustration service managers

    •   Complete organization and execution of training, education and web-based trainings over ttkf

    •   Conception and execution of training and instruction for specialists and executives (content for the authorization system and the resulting changes in the company)

    •   Train the Trainer for 2 internal employees

    •   Preparation, planning and execution of meetings and presentations for the purpose of project

      communication in the company

      10/2016 – 06/2017 Various coaching projects, education and holidays

    •   Salesforce.com Certification: Business Specialist and preparation for the Administrator ADM201

    •    Own advanced training in the areas of training and coaching methodology

    •    Coaching projects (goal setting, change, reorientation, employee management) for confidential existing clients (private clients and managers)

    •    Holiday trips in Europe

      02/2016 – 09/2016 Organizational Change Management and IT Training for Eversheds LLP

    •   Challenge: Merger between the UK based law firm Eversheds, LLP, with a German law firm, both with very different needs and legal requirements towards the IT environment.

    •   Analysis of all change aspects in Business and IT and their consideration for the IT merger

    •   Stakeholder management, process analysis and corporate communication to prepare and support

      management and the workforce for IT rollouts and business process changes

    •   Design and delivery of a user-friendly training around the very complexe IT environment, all by considering the important changes for all users.

    •   Target group 200 people: Management/Partner, lawyers, secretaries and General Operations

    •   Tools: Adobe Captivate, MS Publisher, Techsmith Snaggit, Powerpoint, WebEx

    •   Trained applications: The legal software solutions newly implemented by the UK Headquarter, DMS, MS Office 2013, Skype for Business, VPN, new safety laws and Compliance, Intranet

      09/2015 – 12/2015 Red Hat GmbH: Trainer Evaluations

    •   Participation in various new hire trainings (products, sales, compliance, etc.)

    •   Analysis according to methodology and efficiency of the trainings

    •   Evaluation of trainers according to internal criteria

    •   Feedback work with the trainers, regular reporting to management

    3

    01/2015 - 08/2015 Siemens AG: Consulting and coaching the internal transfer company

    •   Creation of coaching concepts for the internal transfer coaches and their participants

    •   Ongoing exchange of methods and approaches

    •   Method workshops

    •   Coach the Coachee

      10/2014 – 12/2014 Training design & delivery for the Allianz (SE) AG Document Management System

    •   Challenge: Company-wide change from paper files to digital files

    •   Stakeholder management, process analysis and corporate communication

    •   Design and delivery of user-friendly trainings for the new DMS under the consideration of change

    •   Tools: Microsoft Powerpoint and live system

    •   Trained applications: Client-specific DMS. Project ended for reason of technical issues 05/2013 – 09/2014 Consulting and Sales Training for Symantec and Salegro AG

    •   Design and implementation of workshops in the area of Value Added Reselling for Symantec resellers in the DACH region.

    •   Creation, execution and evaluation of employee surveys for Salegro customers.

      02/2013 – 10/2013 IT Executive Search projects for PERIT Consulting and RIX Human Resources

    •   Successful research of IT specialists for very challenging positions which are difficult to fill in the market

    •   Execution of the complete application cycle from research to employment

      05/2012 – 02/2013 Senior Concept Designer for Interone GmbH/BBDO / BMW AG

    •   Content Management System training design & international delivery

    •   Challenge: Company-wide change from old to new content management system

    •   Analysis and consideration of all business and IT change aspects

    •   Design and europewide delivery of target group specific CMS trainings for editors and web agencies

    •   Target group 300+: Management, web editors, web agencies

    •   Trained applications: Adobe CQ5 and custom developments
      03/2012 - Oracle CRM Training with mbs Training & Consulting for Biogen Idec (Pharma), France

    •   Challenge: Switching from Siebel to the Oracle Sales Cloud, adapted for the pharmaceutical sales representatives in France

    •   Train the Trainer receive for a given training in French

    •   Implementation of the training for 200 pharmaceutical sales representatives in Paris

    •   Feedback work and reporting to management

    4

    2011 - Building the Business Liaison between the Web Agencies HighTech communications GmbH in Munich, Germany, and Kinetic Communications in Birmingham, Alabama, USA

    2009 – 2010 - Marketing & Sales Consulting for HighTech communications GmbH

    •   Telesales consulting and project management for IT and manufacturing customers

    •   Intense Training of 11 employees on the newly introduced Salesforce.com

      2007-2009 Cross-Media, Virtual World & Community Marketing Consulting for Your SL GmbH


  • 01/1999 - 12/2006

    • Employee 1991 - 2006
    • Other
  • Employed in Sales, Marketing & PR in the IT Industry 1991 – 2006
  • Employed in Sales, Marketing & PR in the IT Industry 1991 – 2006

    2005–2006 Destinator Technologies GmbH

    Key Account Manager for the two key market players Dangaard Telecom Holding A/S and Fujitsu Siemens, Europe wide. One year contract due to planned change of career as coach and trainer

    2004 LivingBrands for EMC2 Deutschland GmbH

    Inside Sales Enterprise Account Manager. Account management for Siemens and BMW (Salesforce)

    2001–2004 HighTech communications GmbH, Munich

    Customer Care, Events and PR
    • Self responsible customer care
    • Building and cultivating customer relevant journalist contacts
    • Planning and organizing customer PR events and press campaigns

    2000 Open Mind Technologies AG, Munich

    Project Management in Direct Marketing, Internet and CRM
    • Analysis, planning, design and project management for the new website
    • Analysis, planning, design and project management for the CRM-database • Coordination of external agencies service providers

    1999 dc congress gesellschaft mbh, Starnberg

    Conference Design
    • Planning and realisation of the congress programme for the fairs Exponet, Globecom and Internet World

    1997–1998 TR-Buero fuer Technical Relation, Darmstadt (company closed down)

    Freelance Editor , Articles in i.e. Handelsblatt and Wirtschaftswoche

    1996–1997 Compuserve Network Services, Munich

    European Account Manager
    • Project management with innovative networking solutions
    • Revenue growth of European Key Accounts with Leased-Line-Services • Project goals always achieved, revenue goals always topped

    1995 FTP Software, Inc., Munich

    Account Manager Central Europe
    • Channel sales to distributors in Southern Germany, Austria and Switzerland • Revenue goals always topped

    1993–1995 Ziff Davis Verlag GmbH, Munich

    94-95 – Media Consultant

    • Advertising sales for the new magazines "Windows Magazin", "Familie & Computer"; different single Internet special editions. Example of success: Teles AG, Berlin

    1993 – Sales Assistant

    • 6 months of building and growing the customer database • Sales trainings in advertising sales and consulting

    1991–1992 Fast Electronic GmbH, Munich

    • Purchase Manager electronic components and motherboards


TIME AND SPATIAL FLEXIBILITY
Available in Germany and throughout Europe. Travel during projects up to 30-50%.
 
OTHER

Training Relevant Studies & Qualifications

2017 - Salesforce.com Certifications: Business Specialist (April), Administrator (May), Instructor (June)

2008 Deutsche Angestellten Akademie
• Strategical Personnel / Staff Planning
2003-2005 Institut fuer Fort- und Weiterbildung, Munich
• Studies for Systemic Coaching, Consulting and Supervision
2004 Forum fu?r Metakommunikation Bernd Isert, Berlin
• NLP Master Practitioner (DVNLP) • The Work of Byron Katie
• Coaching Arrangements
2004 EMC2 Deutschland GmbH
• EMC2 Proven Professional Sales Accreditation www.emc.com • SPIN® Selling www.huthwaite.com
• TAS - Target Account Selling (TM) www.siebel.com
2002 Forum fu?r Metakommunikation Bernd Isert, Berlin
• NLP Practitioner (DVNLP) • Systemical Constellation
• Human System Balancing
 
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