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Profileimage by Torsten Hollerbach Scrum Master, IT Projekt Manager, ITSM, Experte in Methoden Tailoring, Trainer virt. Teams from Safenwil

Torsten Hollerbach

Safenwil
available

Last update: 10.03.2021

Prince2 Projekt Manager ITIL V3 Service Manager

Company: cando IT Torsten Hollerbach
Graduation: HFS Wirtschaft/Verwaltung (EMBA IT Projektmanagement ab Herbst 2018)
Hourly-/Daily rates: show
Languages: German (Native or Bilingual) | English (Full Professional)

Keywords

Attachments

CandoIT-Beraterprofil Torsten Hollerbach_ohne.pdf

Skills

Main Focus:
• Project Management Prince2® / Project Support / PMO Documentation / End-to-end PM
- Innovation Management & Development
- IT & Business Strategy and Processes
- Digitalisation Improvement
- Implementation (Workflow, Processes, Environments, Client Hardware, Software)

Secondary Focus:
• Service Management ITIL V3® / Service Design / Transition / Operating / Process Landscapes
- CSM Management (Policies, Processes, SLA, KPI)
- Customer Service Center (1st, 2nd, 3rd Level Support)
- Self Service (Jira, etc.)
- Business Services & Documentation
- IT Services & Documentation

Additional Skills:
• IT & Business Consulting
- Workplace Management (Policies, Clean Desk, Reorganisation)
- Support (VIP, CSM, professional Ticketing, Change Management)
- BHB update and adjustments

Additional Plus Focus:
• Coaching and Training
- Creativity Processes
- Motivation Training
- Self Presentation "Think Different & be unique"

Environments
• Banking Environment
• Pharma Environment
• Insurance Environment
• Automotive Environment
• KMU Environment
• Major & Enterprise Environment
 

Project history

Referenzen auf LinkedIn
linkedin.com/in/thollerbach

Firmen Referenzen ausschliesslich auf Wunsch

Local Availability

Open to travel worldwide
20-40% 
sofort
Profileimage by Torsten Hollerbach Scrum Master, IT Projekt Manager, ITSM, Experte in Methoden Tailoring, Trainer virt. Teams from Safenwil Prince2 Projekt Manager ITIL V3 Service Manager
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