Ahmed Ragab available

Ahmed Ragab

Senior VMware Technical Support Engineer

available
Profileimage by Ahmed Ragab Senior VMware Technical Support Engineer  from Cairo
  • Cairo Freelancer in
  • Graduation: not provided
  • Hourly-/Daily rates: 35 $/hour 80 $/day
  • Languages: Arabic (Native or Bilingual) | English (Native or Bilingual)
  • Last update: 12.07.2015
KEYWORDS
PROFILE PICTURE
Profileimage by Ahmed Ragab Senior VMware Technical Support Engineer  from Cairo
SKILLS
A proactive, creative and adaptable professional with 6 years of rich experience in a broad range of Management and Technology Support activities in key companies like Microsoft, IBM, EMC/VMware (Currently)

•Team player, innovative, excellent resource manager
•Excellent communicator
•Able to work under pressure

Specialties: 
-Cloud Services (AWS | Azure | vCloud Air)
-VMware vSphere virtualization and clustering 
-VMware vCloud and vDI Administration and troubleshooting
- Linux (Redhat - Suse - Enterprise - Oracle) Administration and troubleshooting 
-Windows server (2003/2008/2012) Administration and troubleshooting
-IBM & Lenovo System X, Pure Flex servers | HP Prolaint | DELL PowerEdge | Fujitsu servers servicing and maintenance 
-Big Data technologies (Hadoop | IBM Infosphere | Cloudera | HortonWorks)

Senior technical support engineer at VMware / EMC²
Cairo, Egypt - Full-time – August 2014, Present
.Respond to customer inquiries, primarily via email and telephone
.Resolve any customer technical issues through diligent research, reproduction, and troubleshooting
.Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
.Provide training or assistance to junior staff
.Participate in testing alpha and beta products
.Participate in many internal tools development and initiatives  in both EMC and VMware.
.Travel to VMware\'s office at Cork, Ireland for technical exchange programs, training and mentorship

System x and Multi-vendor Product support engineer at IBM
 Cairo, Egypt - Full-time - September 2012, August 2014
.Act as primary communication path between enterprise client and IBM technical resolution team
.Offer the technical consultancy to site technicians performing technical action plans and customer executives
.Perform hardware problem determination, problem source identification utilizing a range of tools, techniques, knowledge bases and processes to build technical action plans
.Engage and interface with IBM technical superior levels when appropriate for case escalation
.Monitor products and accounts performance
.Work under pressure while maintaining high client satisfaction
 
Project manager - Corporate Social Responsibility at Microsoft
 Cairo, Egypt - Full-time - August 2011, August 2012
.Coordinating corporate citizenship programs in Egypt: Digital Awareness and Digital Literacy Allover Egypt
.Supporting Citizenship programs in NGO capacity building and government capacity building
.Overall Management , Evaluation and Monitoring of my Community Affairs Projects
.Developing and maintaining relationships with current and potential partners: NGOs, development agencies, companies and government institutions
.Building reports and insights for Microsoft Citizenship Lead

Freelance IT trainer
Self-employed - July 2010, July 2012
.Conduct orientation sessions and arrange on-the-job training for new hires.
.Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.
.Develop and organize training manuals, multimedia visual aids, and other educational materials.
 >> The Most Recent Client: JWT - Cairo office
 
Application support engineer at ITWorx
Internship - July 2010, September 2010
.Working with the Application support team on multiple projects to deliver the client requirements after the Alpha stage of the software development.

University branch chairman at IEEE
July 2009, July 2011
As a chairman, I’m responsible for the overall management of all Branch affairs , promoting the benefits of IEEE to fellow students plus the tasks below :
.Hold regular meetings of the Branch Executive Committee and serve as Chair.
.Appoint Program, Publicity and Membership committee Chairs.
.Work with and coordinate some activities with Section and Region Officers.
.Communicate frequently with other Branch Officers, particularly during the summer months.


 

Courses & Certifications


.VMware verified professional 5                                                                               .VMware vSphere 6.0 
.Linux administration                                                                                                     .Microsoft Azure Cloud Computing
.EMC ISM v2                                                                                                                  .Cisco CCNA Course                
.Business and proposal writing                                                                                      .IBM Post Sales Service & Support Data Handling
.IBM active listening & Communication skills                                              .Microsoft Silverlight in C#
.IBM System X & BladeCenters  troubleshooting  and servicing                           .Data structures and algorithms with C#
.OpenStack/ Azure / AWS

Skills & Qualifications
Virtualization

.VMware products administration, troubleshooting and servicing.
.VMware certified advanced professional / self-study

Cloud computing
.vCloud director and vCloud Air strong understanding
.Microsoft Azure strong understanding

System Administration
.Clustering Technologies such as MS Cluster Server, Redhat clustering, Oracle RAC
.Linux administration

Servers Maintenance and Servicing
.IBM System x - Low and High-End, HP Prolaint Gen 5 to Gen 9, Dell PowerEdge and Fujitsu Servers  

Programming Skills
.Microsoft C# .Net                                                                                                                 .Java for Android development
.Micro C for embedded systems

Management Skills
.Excellent management skills in the IT Training Area
.Full-fledged plans building

Soft and interpersonal Skills
.Excellent presentation and communication skills - spoken , written                       .Excellent teamwork player
.Passionate learner

Languages
.Fluent English                                                                                                                       .Native Arabic
.Basic German                                                                                                                       .Intermediate French  
 
REFERENCES
Senior technical support engineer at VMware / EMC²
Cairo, Egypt - Full-time – August 2014, Present
.Respond to customer inquiries, primarily via email and telephone
.Resolve any customer technical issues through diligent research, reproduction, and troubleshooting
.Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
.Provide training or assistance to junior staff
.Participate in testing alpha and beta products
.Participate in many internal tools development and initiatives  in both EMC and VMware.
.Travel to VMware's office at Cork, Ireland for technical exchange programs, training and mentorship


System x and Multi-vendor Product support engineer at IBM
 Cairo, Egypt - Full-time - September 2012, August 2014
.Act as primary communication path between enterprise client and IBM technical resolution team
.Offer the technical consultancy to site technicians performing technical action plans and customer executives
.Perform hardware problem determination, problem source identification utilizing a range of tools, techniques, knowledge bases and processes to build technical action plans
.Engage and interface with IBM technical superior levels when appropriate for case escalation
.Monitor products and accounts performance
.Work under pressure while maintaining high client satisfaction
 
Project manager - Corporate Social Responsibility at Microsoft
 Cairo, Egypt - Full-time - August 2011, August 2012
.Coordinating corporate citizenship programs in Egypt: Digital Awareness and Digital Literacy Allover Egypt
.Supporting Citizenship programs in NGO capacity building and government capacity building
.Overall Management , Evaluation and Monitoring of my Community Affairs Projects
.Developing and maintaining relationships with current and potential partners: NGOs, development agencies, companies and government institutions
.Building reports and insights for Microsoft Citizenship Lead
 
TIME AND SPATIAL FLEXIBILITY
I can relocate with at least 1 month notice 
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