Unit Head – Infrastructure

Solid 13+ years of experience in delivering managed IT services and Infrastructure architecture to government and large enterprises across the UAE, working within multinational and local IT managed services market leaders.
Service management and support leadership for implementing and managing transformative technologies, leading technical teams to deliver innovative and quality-centric managed services ranging from full outsourcing models to Private Infrastructure as a Service solution.
Technical hands-on experience in Data Center and Cloud computing solutions such as: Microsoft Infrastructure, Cloud solutions, VMware, Workflow and Automation implementation, HP Cloud system Enterprise, Manage engine modules, Qualys, ITIL, Storage, SQL Databases and Web Services.
Multicultural, multilingual professional, with strong business and technical acumen, as well as fluency in English and Arabic.

•Team player, innovative, an excellent resource manager
•Excellent communicator
•Able to work under pressure

Unit Head – Infrastructure
Leading a team of 5 engineers to operate and deliver all infrastructure hosting services and IT projects for clients outlining objectives, KPIs, and tools, processes and procedures for supporting the environment.
Hands-on troubleshooting, Backup and Recovery, Ticket pool management, Monitoring Data center systems and applications for health, Update and complete all sections of the daily report, Raking and Decommissioning systems, escalate events, and maintain a constant state of readiness.
Managing highly sensitive government projects in parallel in a complex organization matrix. Strengths include the ability to manage multi-cultural, and multi-disciplines teams to deliver requested outputs on time, within budget and scope


DUTIES:

• • Attending the meetings with the board to set the conversion strategy to convert business roadmap into technical needs.
• • Aligning with GRC & Security teams to set the policies, SOP and security procedures to match the standardization of ISO.
• • Defining and applying security policies on Qualys VMDR.
• • Providing direction for team members.
• • Identifying opportunities for team training and skills advancement
• • Managing and reporting on allocation of team budget.
• • Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages.
• • Undertake regular direct reports from team member & update top management with weekly/monthly reports.
• • Overhauled the change, incident, and service-level management processes, leveraging ITIL.
• • Involved in Post Implementation Reviews.
• • Provide direction, leadership, inspiration and motivation to team members.
• • Coach and mentor team members in the principles of providing the required support service & achieve high user satisfaction.
• • Provides on-call escalation support 24 hours a day, seven days a week.
• • Provides tier 3 support if required on the below:
  • Installation, configuration and administration for VMware full cluster solution.
  • VMware troubleshooting.
    • Installation, configuration and administration for vCenter, Vsphere Esxi 5.5, 6.0 & 6.5.
    • Installation, configuration and administration for vCenter update manager & VCOPS
    • Administration for SolarWind monitoring tools.
    • Administration for Web Access Management solution (WALLIX).
    • HP 3PAR storage administration.
    • Administration for Microsoft Exchange (2007, 2010, 2013, 2016 & O365).
    • Issues in P2V process.
    • Administration for Manage Engine modules.
    • (IDRAC & ILO) administration and troubleshooting.
    • Installation and administration of Anti-spam, Anti-virus product (Symantec Endpoint).
    • Installation, configuration and administration for VEEAM backup & replication.
    • Installation, configuration and administration for VEEAM ONE.
    • Perform day to day support on the infrastructure servers.
    • Managing the calls of any problem related to the infrastructure.
    • Sites Visits – build relationships and review sites performance.