Ahmed Maher available

Ahmed Maher

Unit Head – Infrastructure

available
Profileimage by Ahmed Maher Unit Head – Infrastructure from Sharjah
  • 66066 Sharjah Freelancer in
  • Graduation: BACHELOR OF COMPUTER AND ELECTRONICS ENGINEERING
  • Hourly-/Daily rates: 30 $/hour 280 $/day
  • Languages: Arabic (Native or Bilingual) | English (Full Professional)
  • Last update: 15.08.2018
KEYWORDS
PROFILE PICTURE
Profileimage by Ahmed Maher Unit Head – Infrastructure from Sharjah
SKILLS
Solid 12+ years of experience in delivering managed IT services and Infrastructure architecture to large enterprises across the UAE, working within multinational and local IT managed services market leaders. 
Service management and support leadership for implementing and managing transformative technologies, leading technical teams to deliver innovative and quality-centric managed services ranging from full outsourcing models to Private Infrastructure as a Service solution. 
Technical hands-on experience in Data Center and Cloud computing solutions such as Microsoft Infrastructure, Cloud solutions, VMware, Workflow and Automation implementation, HP Cloud system Enterprise, Manage engine Service desk, Operation Manager Also possess technical knowledge in Storage Area, and Web Services.

•Team player, innovative, an excellent resource manager
•Excellent communicator
•Able to work under pressure

Unit Head – Infrastructure
Leading a team of 5 engineers to operate and deliver all infrastructure hosting services and IT projects for clients outlining objectives, KPIs, and tools, processes and procedures for supporting the environment.
Hands-on troubleshooting, Backup and Recovery, Ticket pool management, Monitoring Data center systems and applications for health, Update and complete all sections of the daily report, Raking and Decommissioning systems, escalate events, and maintain a constant state of readiness.
Managing a highly sensitive government projects in parallel in a complex organization matrix. Strengths include the ability to manage multi-cultural, and multi-disciplines teams to deliver requested outputs on time, within budget and scope

Duties:
  • Administration on Microsoft environment (AD, DNS, Fileservers, IIS, FTP).
  • Administration on all windows server’s platform “2000,2003,2008 & 2012”
  • Administration for Microsoft Exchange (2007 & 2010 & 2013).
  • Data Center’s response team members.
  • Implementation, installation, and administration for Microsoft System Center 2012 (SCOM, SCCM, SCVMM).
  • Installation and administration for Backup Exec (2012 & 2014).
  • Working on (VMware & HYPER-V).
  • Installation, configuration, and administration for VMware full cluster solution.
  • Installation, configuration and administration for Vsphere Esxi 5.5, 6 & 6.5.
  • Installation, configuration and administration for vCenter 5.5, 6 & 6.5.
  • Installation, configuration, and administration for vCenter update manager.
  • Installation, configuration and administration for VCOPS.
  • HP EVA storage administration.
  • HP 3PAR storage administration.
  • Responsible for the P2V process.
  • Administration for Manage Engine modules.
  • (IDRAC & ILO) administration and troubleshooting.
  • Installation and administration of Anti-spam, Anti-virus product (Symantec Endpoint).
  • Installation, configuration, and administration for VEEAM backup & replication.
  • Installation, configuration, and administration for VEEAM ONE.
  • Perform day to day support on the infrastructure servers.
  • Managing the calls of any problem related to the infrastructure.
  • Provides on-call support 24 hours a day, seven days a week.
  • Responsible for resolving Tier 3 tickets.
  • Involved in Post Implementation Reviews.
  • Provide direction, leadership, inspiration,, and motivation among team members.
  • Coach and mentor team members in the principles of providing excellent support service & achieve high user satisfaction.
  • Assist team members to resolve user problems where their knowledge or confidence is lacking.
  • Undertake regular direct reports from team member & update top management with weekly/monthly reports.
  • Monitor Team performance and activity
  • Sites Visits – build relationships and review sites performance.
  • Overhauled the change, incident, and service-level management processes, leveraging ITIL.
REFERENCES
List of Projects:
  • Completed Private Cloud based on OpenStack to provide Infrastructure as Service (IaaS).
  • Completed ITSM solution using Manageengine.
  • Completed Upgrade Sharjah Active directory from 2008 to 2012 R2.
  • Completed Designing and implementing Virtual Environment for Data Center Virtualization based VHyper-V.
  • Completed Designing and implementing Virtual Environment for Data Center Virtualization based VMware vSphere 5.5.
  • Completed Data Migration from HP EVA to HP 3PAR.
  • Physical to virtual (P2V) conversion for all data center servers. 
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