Christian Berger available

Christian Berger

IT Manager

Profileimage by Christian Berger IT Manager from UetikonamSee
  • 8707 Uetikon am See Freelancer in
  • Graduation: HTW Chur eMBA digital Transformation (2021)
  • Hourly-/Daily rates: 80 CHF/hour
  • Languages: German (Native or Bilingual) | English (Full Professional) | Spanish (Elementary)
  • Last update: 09.01.2019
Profileimage by Christian Berger IT Manager from UetikonamSee
Technologically sophisticated IT Manager with repeated success leading the support, enhancement and deployment of business-critical network solutions, user applications, services and desktop equipment.
Veteran manager with a well-earned reputation for delivering enhancement and deployment projects on time and under budget.

Innovative strategist with a track record of success identifying opportunities to control costs and streamline operating practices. Expert at developing and implementing best practices for excellent customer surveys.

Good communicator, with emphasis on building strong client relationships, quick learner that rapidly adapts to emerging technologies.

Top 5 Soft Skills
Excellent communication, learn rapidly, accepting responsibility, making decisions, relationship-builder

Windows, Logistic Systems, Citrix, VMWare, SCCM 2012,Office 365, Business Applications, Lotus Notes, Microsoft Exchange, MS-Sharepoint, SQL, HyperV

Project Management
VIPs, Service Desk, SLAs, KPIs, CMS, AGILE & Prince2, BYOD, JIRA, Google Plus, ServiceNow, ITSM

IT Network
VMWare, Citrix, VPN, Cloud, Active Directory, Switches, Firewalls, TCP/IP

IT Service Management
Infrastucture, ITIL, Incidents, mobile communications, Internet of things
2012 - The Esteé Lauder Companies 
Head of IT (Distribution & Production Center Kanton Schwyz)

Tasks & Duties:
Accountable for strategic end-to-end environment with focus on global networking capability of different datacenters based in UK, USA and Switzerland.
Managing 3rd party stakeholders , outsourcing provider (also virtual) and vendors to ensure propper functioning related to the business.
Using systematic processes and judgment to assess the overall current and future resources within the site on short, middle and long term strengths, gaps and needs by developing new support models

Reduced costs from rough 8 mil. for a day in case of system failure by stabilization IT environment up to 40%.
Promoted “Recognition of outstanding contribution to IS Services” for sucessful delivering IT support models.

2016 - PostFinance AG Bern
IT Service Manager

Tasks & Duties:
1st point of contact for escalation processes and business customers according to ITIL to improve and measuring the services.
Leading technical divisions in terms of TaskForces & escalations for full service providing; supporting SW-teams & security-teams for projects.
Moderating and organizing coordination-meetings, TaskForces, crisissquads and service improvement meetings.
Building strong business relationships with internal & external partners with supplier management and SLA/OLA achievements.
Coordinating regular sessions with teams from helpdesk, infrastructure,telecommunication and applications support, to maximise the focus in minimising escalations with root cause analysis.

Changing the processes for crisis-squads for faster ad-hoc reactions in terms of IT infrastructure-based issues.

2017 - University Hospital Zürich
Head of IT Infrastructure

Tasks & Duties:

Leading up to 21 People with 3 teamleaders for the divisions Customer Support, Software Support and Hardware LifeCycle Management, acting as a part of a central governance function.
Planning and measuring my department and 3rd party service levels under the focus of the USZ operational expectations by using service plans, OLAs, KPIs, SLAs and beeing translator between business & customer.
Accountable for the official supplementary regulations with initiating submissions and provided services, with budget control of fix 1.9 mil CHF.
Safeguarding the full Service of the 3 divisions to provide an excellent Support in a timely manner with a strong ITIL focus (Incident & Change).
Project-leading or co-working for different Projects based on IT-medical interfaces; UCC, Skype, IoT, building up new service catalog "IT-OPs".

Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.
Builded up new IT support models and improved processes to achive customer satisfaction surveys up to 35%.

Willingness to travel / relocate 100% if needed.


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