Business Manager

Najmat-al-Zahra Elec Tr A Sharjah based company, deals in satellite tv services, CCTV installations & computer trade. Operation Manager (Sharjah, UAE) Providing physical support to customers from different race and language. Perform duties as * Handling administrative duties (i.e. employee file maintenance, management reporting & reviewing; attendance records and communicating policy & procedure updates). * Conducting coaching/counseling sessions; and providing ongoing training and support to officers & supervisors to ensure optimum levels of customer satisfaction. * Monitor employee performance to ensure adherence to quality of service while maximizing the process of completing transactions. * Measuring strict adherence to Schedule & effectively administer personnel policies and procedures. * Providing the management with support in establishing process improvements to benefit the customer, employee and Company. * Co-ordination with concerned departments via email for resolution of all complaints and errors. * Handling irate customers. * Monthly Q.A evaluation of Technicians * Ensure smooth conduct of operations to achieve the desired efficiency and consistency in light of company's policies and procedures with a view to achieve high standards of quality and excellence in all fields.

Ceragem World LLC A multinational company, having a broad network in over 45 countries with over 2530 branches all over the world, acquires a unique marketing strategy to promote its product Branch Manager (Sharjah branch) Joined as an instructor and gradually grew progressively and was being appointed to the present designation. Designation Chronology: September 2007 - June 2011: Branch Manager November 2006 - August 2007: Asst Manager November 2005 - October 2006: Instructor/Customer Care Responsibilities: * Ensuring clear communication pertaining to service terms and conditions, assuring confidentiality, and following up on any complaints to prevent escalations and legal implications, hence providing quality service to Ceragem customers. * Cross selling and marketing all existing and new products introduced by the company and following up on referral business to expand client base. Customizing packages in view of client requirements, associated business risks and long term prospects. * Advising clients about service bouquets in view of requirements, executing requisite documentation and upgrading existing service standards, hence contributing to the sales target set by the management team. * Training new recruits and exiting employees on the company's products and services. * Calling clients & marketing our product * Full Incharge of daily sales operations, handling clients, promoting the products. Reporting to: General Manager

T.H.K's Solution-Lahore, Pakistan A leading software company in Pakistan providing its services for banks and other institutions to manage their data and network, especially with Habib Bank Ltd, the leading bank in country Software Support Engineer Responsibilities: * Maintaining & trouble shot the software (SIMEX) & system for the branches of Habib Bank Ltd. * Monitoring the server & sending data & reports regarding all branches to the head office. * Maintaining & trouble shooting any problem related with PC Hw/Sw Reporting to: Manager IT