Profileimage by Karel Goos Interim Team/Service/Project Manager from Zandvoort

Karel Goos


Last update: 12.03.2018

Interim Team/Service/Project Manager

Graduation: Fachhochschule (FH)
Hourly-/Daily rates: show
Languages: German (Full Professional) | English (Full Professional) | Dutch (Native or Bilingual)


Fachhochshule (FH), BSc oder Ing. in der NIederlande. Allgemeiner Maschinenbau
Zertifikate von:
  • “Review for experienced Project Managers” von IBM Niederlande.
  • Service Management ITIL V3 von EXIN
  • Prince2 practitioner und Agile/Scrum von EXIN.
  • Integrated Service Management und Lean6Sigma

Project history

BUCH workorganization – Project Manager Data Center move –                                        July to October 2017.
  • Responsible for the realization of the 5th House, a new twin data center it infrastructure for the Work Organization BUCH.
  • The migration of the 4 participating Municipalities to this new infrastructure.
  • The development of a new workspace and "clean up" the application landscape.
  • Responsible for the overall planning, mapping and steer on the mutual project dependencies, budget control, supplier management, control underlying projects and project leaders.
  • Technique: Win 2012 R2, Hyper-V and VM-ware to move/migrate to Acropolis hypervisor (Nutanix hyperConverged infra), SQL 2014, Oracle 12 and a workspace on RES/Citrix/XenApp/App-V.
  • Project Initiation Document delivered with move and migration scenarios.
Servicepunt 71 (Shared Service Org region Leiden) – Teamleader –                                 June 2016 to June 2017.
  • Supervising 22 technical specialists, responsible for the security of the ICT infrastructure, Service Delivery and ITIL processes Incident/Change/Config/Problem/Release Mgt.
  • Team specialized in Win 2012, Hyper-V, flexpod + (NetApp/Cisco UCS) and a work space on RES/Citrix, XenApp. Application hosting and App-V. Twin Data Center in Leiden.
  • Responsible for the qualitative and quantitative deployment of people, material resources, financial management and control of suppliers of outsourced services (it-Management Solutions, Axians, SLTN, BP), software vendors and posting of workers agencies.
  • Is a member of the ICT management team and is responsible for the further development of the Service Unit ICT to a business service provider, initiates and promotes cooperation within the teams of ICT and other Service units and customers.
  • Project Manager for the Road Map for the overdue maintenance and desired developments. Short term part of the project delivered.  KPI for Incident Management and Service Fulfillment > 90%.

Go4ward – Owner– Set-up and start business –                                                                   October 2015 to February 2016
Assignments from Ordina:
Ordina – Teamleader –                                                                                                                May 2014 to Sept. 2015
  • Coach of Project Managers during deployment / assignment at the customer. Responsible for HPM cycle and career guidance. Support to Project Managers at an intake and presentation of CV and work experience.
  • Recruitment actions, Resource Manager of Project Management Group, Matching/deployment. Plan design Change process. Cloud solution Customers DICTU and Logius
Stichting Dichterbij – Service Management Consultant –                                                    July 2013 to Nov. 2013 
  • Outsourcing at Ordina. Service and Change Management of office automation and specific applications.
  • Release and program management set-up.
  • Consultancy on service organization and management supplier.
T-Mobile – Team manager Technical Support -                                                                     Nov. 2012 to May-2013 
  • Responsible for the second line support of the Online branch of T-Mobile, including administration and complaint handling.
  • The group consisted of 15 agents, for which HRM/teaming is done. Change projects realized to reduce costs, bring more customer focus, improve lead times and documentation.
  • Annual agreements with employees created for cultural changes. Backlogs eliminated.
ING Bank OPS&IT - Team Manager group Decentral Security -                                          June 2011 to  Oct. 2012 
  • Reorganization assignment at the time of the transition of Security mgt jobs to ISP (ING Bank Poland). Very knowledge-intensive processes and inadequately described.
  • Result-, HRM for 22 FTE and change responsibility.
  • Project Manager for the ISM project, delivery of the Integrated Security Management function.
  • Group is better positioned and the customer focus has improved. Processes defined and entered. Continuity of knowledge is guaranteed.
Spir-it (ICT- Justice/Courts) – Unit manager CCC en (2e lijne-) Support -                         Nov. 2009 to May-2011 
  • Responsible for the Customer Contact Centre and Support Units, Office Automation and specific applications.
  • ITIL processes Incident, problem and change Management. Monitor KPIs and initiate corrective actions.
  • HRM for 25-40 FTE: capacity team, Ratio internal/external, HRM start/evaluation meetings, training plan, team building, Customer intimacy employees.
  • Unbundling ICT of Public Prosecutor.
  • Project Manager Outtasking: Service Management set-up, Service Level Agreement, KPIs and the introduction .

                                                                                                                                         Jan. 2007 to Oct. 2009
Department of public works, Data & ICT Department – Team /Service Delivery Mgr.  The Hague/Rotterdam/Lelystad –
  • Interim management role in IT Service Management at Dep’mt of Public Works. Responsible for results and HRM (> 30 FTE), initially as head of IT started, later follow-up assignments as Team Manager in outsourcing organization.
  • ITIL processes (Office Automation and specific infra): Incident-, problem-, change-, configuration mgt and mgt-orders. Telephony, mobile and fixed applications, data lines, and adjustments.
  • Project Manager for project portfolio (major changes) and transition to new IT vendor (CapGemini)
 Assignments from IBM Netherlands:
Project manager IBM for Delta Lloyd                                                                                       2006-2007
Migration, virtualization and test 178 Wintel Servers with business applications to Data centers of Delta Lloyd/OHRA.
Project Portfolio Manager IBM for Essent                                                                               2005-2006
Additional work portfolio of the Essent infrastructure. In revenue about €4 mio per year in about 70 smaller projects. Building the Project Mgt services group from 3 to 11 FTR. Set-up of Project Mgt Office, design of business operations, coaching of project managers.
Projectmanager IBM for ING Bank OPS&IT                                                                            2003-2005
Implementation project in Service Management environment. Service Mgt Application IRM-a/Peregrine Service Centre, 2500 end users. Delivering technical installation, interfaces, process configuration, education and communication.
Project Manager IBM                                                                                                                  2002-2003
EMEA wide implementation of IBM’s new Service Mgt application. Managing regional activities (Test and training users) and coaching Project Managers in region’s (Erfurth/Germany, Brussels/Belgium, ….)
Project Manager IBM for SHELL Germany                                                                              2001-2002
Overall Project manager, B2B application for sales of oil products in Germany. Better structuring, estimation and plan releases.
Programme Manager IBM for Interpay (Equens)                                                                    1999-2001
Program for I-Connect, a new datacom IT infra and different releases of applications for sending /receiving batches of payment orders.
Project Manager IBM for Interpay Cards                                                                                 1998-1999
Development of the Internet pay applications at Interpay for both Credit and debit (chipper, chip-knip) payments.  

Time and spatial flexibility

Ich bin es gewohnt, viel zu reisen und Ich bleibe in der Nähe von meiner Arbeit in einem Hotel.

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