Keywords
Skills
I have worked in customer service and I have been an administrative assistant for more than 15 years now. My previous jobs gave me the opportunity to work with clients with high standards. I am very good at problem solving and I also have excellent communication skills (english, spanish and french). I am also eager to learn new things and have absolutely no problem in working with new programs and apps.
Project history
04/2009
-
04/2022
Quality Assurance Coordinator
Teletech
Job description: The Quality Assurance Coordinator is in charge of organizing the department
activities and supervising the auditors' teams. Also, she/he is responsible for the
identification of problems that may affect the metrics of the project; hence, responsible
for proposing and implementing action plans to ensure the quality of the service
provided. Other activities usually include reporting (using Excel, Business Objects,
etc), coaching, advocacy and periodic contact with the client, always focusing on
guarantying customer satisfaction at the highest level.
activities and supervising the auditors' teams. Also, she/he is responsible for the
identification of problems that may affect the metrics of the project; hence, responsible
for proposing and implementing action plans to ensure the quality of the service
provided. Other activities usually include reporting (using Excel, Business Objects,
etc), coaching, advocacy and periodic contact with the client, always focusing on
guarantying customer satisfaction at the highest level.
01/2015
-
01/2016
Air Force Training Assistant
Security Cooperation Office - US Embassy
Job description: As Air Force Training assistant I was in charge of coordinating
different types of training for the AAF members in the US. I also assisted in the
bilateral relations between the Argentine and US Air Force (including the purchase of
aircraft and other materials and participating in projects such as a C-30 modernization
program)
different types of training for the AAF members in the US. I also assisted in the
bilateral relations between the Argentine and US Air Force (including the purchase of
aircraft and other materials and participating in projects such as a C-30 modernization
program)
01/2012
-
01/2015
Facilities Maintenance Assistant
US Embassy
Job description: Assistant to the Facility Manager and administrative working such as
processing HR for the employees of the section (leaves, time and attendance, etc), petty
cash, handling of officer's agenda, acquisition of materials and products for the
different projects (maintenance of the US Embassy building, Bosch Palace and officer´s
houses), customer assistance and supervision of the Work Order Clerk.
processing HR for the employees of the section (leaves, time and attendance, etc), petty
cash, handling of officer's agenda, acquisition of materials and products for the
different projects (maintenance of the US Embassy building, Bosch Palace and officer´s
houses), customer assistance and supervision of the Work Order Clerk.
01/2007
-
12/2009
Quality Assurance Specialist
TeleTech Argentina
01/2006
-
01/2007
Customer Service Representative
TeleTech Argentina
01/2002
-
12/2005
Secretary
Dr. Miriam Rosana Pérez', pediatrics
