Profileimage by Thomas Praprotnik L2 Service Desk Analyst; TS - Process Development from CervenePecky

Thomas Praprotnik


Last update: 25.11.2021

L2 Service Desk Analyst; TS - Process Development

Company: Central Bohemian Data Services
Graduation: not provided
Hourly-/Daily rates: show
Languages: German (Native or Bilingual) | English (Full Professional) | French (Elementary)


cv_eng_me 2021.pdf
Recomendation Praprotnik Thomas.pdf


Comprehensive knowledge of Linux (End User), Mac and MS (24 Years), MS- as well as Open/Libre- Office (16 Years).
Experienced with LTSP (5 Years), SQL, MySQL (10 Month), POS (5 Years), VPN (15 Years, direct scripting/ Cisco), SFDC, Remedy, Service Now, HPSM, Cherwell, S5, following ITIL standards. (Over the whole time of my IT career)
Terminal-Server-Administration, Client management, home in all desktop environments as well as in a simple terminal/CMD/Powershell local or secure shell.
Experience in remote background installing by CITRIX-apps/AD (deep knowledge, over 15 Years of daily practice) /Deployment management SCCM as well as graphical direct support such as Teamviewer, BOMGAR, LogMeIn RDC MRSA and many more. Aware of User/Group/Device administration using AD (as per above), AzureAD (3 Years) (MFA administration), ECP, Confluence, Jenkins, OSC, SALDO, INDIRA and many more.

Project history

08/2017 - 05/2018
Business Development Manager
D/A/CH - Solten, a world of languages
Promoted to Teamleader in January

01/2013 - 01/2014
Senior process executive
BPO BRNO, Project BMW and
PÖYRY (technical translating and

01/2008 - 01/2013
CEO/technical tuxfux
10, Rohrbach/AUT,
By setting up all kinds of systems I got
in touch with lots of different codes
and programs. I had to secure the
individual performance of open source
systems on all kinds of hardware. Also
I set up several LTSP systems as well
as POS local and with a server
background. The from customer side
needed software was mostly related to
MS or MAC what brought me a wider
view for crossover- and shared
network possibilities. We had
customers from South Africa to
Thailand and supported the remote
after a VoiP or phone call.
Responsibilities: development of
customer friendly MM-/POS systems,
customer acquisition, managing

customer relationships, general office
Notable achievements: Successfully
negotiating contracts with
major multi-national
companies such as T-Mobile or

01/1999 - 01/2001
Junior quality auditor
Responsibilities: In the production of
polyethylene reactors I had to assure
the quality of the produced parts
before they left the construction hall.

Time and spatial flexibility

No Travelling, remote work from CZ. Ready to work in normal business hours and in shifts (night/WE hours with 50% higher rate)

Contact form

Contact details