Profileimage by david cindric Company & Digital Transformation - IT (Interim) Management - DPO from Windhof

david cindric


Last update: 07.04.2019

Company & Digital Transformation - IT (Interim) Management - DPO

Company: Advise & Optimise Luxembourg
Graduation: Master in Management
Hourly-/Daily rates: show
Able to optimize almost all Company departments - Mobile : +352 621 304 395 to contact me
Languages: German (Elementary) | English (Full Professional) | French (Native or Bilingual) | Dutch (Full Professional)


David Cindric - CV - 201905_1.pdf


  • +/- 15 years in Departments Organization and Managing IT Staff & Delivery of activities
  • Companies or Business Units Creation & Reorganization
  • Strategy Definition & Execution
  • Information Systems Transformation / Merge
  • Competence Centers Implementation
  • Business Processes & Operations Improvements
  • Program Management in large Transformation projects
  • Risks Assessments in every Project & Outsourcing
  • Complex Contracts Negotiation & Bid Mgt : RFI, RFQ, Risk, Legal, Compliance & Risk, On-boarding, Exit Plan, KPI/SLA, BCP/DRP, etc.
  • Portfolio & Service Catalogue Definition
  • Coaching, Change and Performance Management
  • RPA & AI
  • GDPR & Information Security
  • Compliance & Regulatory (PSF, Basel 2 & 3, PSD2, etc.)
  • BCP & DRP
  • Management & Leadership
  • Talent identification & coaching
  • IT : Outsourcing (ALM, IT Operations & Production), Agile & Off shoring Dev., SOA, Big Data & Analytics, ECM, Doc. Mgt & Legal Archiving,  Virtualization, ITSM (ITIL V3), MDM, Security, Licensing,...
  • Procurement & Negotiation : Category Mgt, TCO Analysis, Business Case, RFP Creation & Contract Engineering

David Cindric 
email : cindricdavid  @
GSM : +352 621 304 395

Project history

Please visit my Linkedin profile : 

Time and spatial flexibility

Luxembourg, Part of Belgium, Switzerland, Part of Germany, Part of France
Usually, available within 1 month


Mob : 00 352 621 304 395
email : david.cindric [at]


1999: Marketing Communication
3rd post-academic cycle (= BAC +6) obtained with honors at ICHEC - Brussels

1998: Sales & Marketing Management
3rd post-academic cycle obtained with honors at ICHEC - Brussels

1994: Bachelor in Commercial Sciences & Marketing at Institut Catholique des Hautes Etudes
Commerciales (ICHEC)


 For SEVERAL FINANCIAL INSTITUTIONS                                           Aug. 18 - Current
Topic 1 : Defining Company’s RPA Governance & Projects Roadmap to implement
Topic 2 : Define “use cases” for RPA implementation to cover Customer on-boarding & Contract Lifecycle,
          KYC & GDPR Compliancy (Registry automation controls & cross systems data check), TA & FA   
          Business & Ordering Processes, Employee onboarding, email parsing & automation based on AI,
          Data controls, Synchronization & Bridging information between platforms, CISO Security dashboard
          to respect ISO 27001.
          Drive Workshops, review Processes with Business Lines and define Business cases (ROI/TCO)
FOR SERVIOR                                                                                         Oct. 18 - Current
Topic 1 : Review full IT outsourced activities (End-user support, IT production & Hosting) and provide
          Advisory in terms of Delivery Model, Governance, Support Services, IT Production, Financials,
          Service Catalogue, improvements in terms of delivered services (Processes, Organization, …)
Topic 2 : Write RFP regarding complete IT outsourcing (Users support, IMAC, whole IT Production
          Management & Operations, Hosting)
For BANK OF COMMUNICATION                                                           Aug. 18 - Current
Helping DPO to Implement GDPR
  • Policies Creation in the field of Information Management, Archiving, HR, etc.
  • GDPR Registry Creation, Processes Documentation for each Business Unit, etc.
For CRONOS LUXEMBOURG                                                                 May 17 – Sept. 18
Topic 1 : Optimize Cronos/Getronics Delivery at European Parliament
  • Optimize IT Production & Operations Outsourcing Delivery Organization composed by 120 people providing services to 14.000 users
  • Review Governance Model, increase contract margin (optimize KPI’s based on staff turn-over, quality of delivery, etc.) recruit over 35 people in 1 year to cover day-to-day activities and new technology projects (elastic search, Exchange & SharePoint migrations, new security projects, BCP/DRP update, etc.)
Topic 2 : Gulf Luxembourg / Fiduciaire Nordstrooss
  • Full IT Transformation Roadmap Definition to better align IT with all businesses : Fiduciary, Property/Facility, Petroleum, Network of tank stations and Retail shops in joint-venture with Cactus.
  • Topics covered : IT strategy, IT landscape cartography (Core ERP, Applications, Infrastructure) , Information Management, Service Catalogue, ITIL implementation, GDPR implementation, Policies Definitions (Security, Information, Equipment, Mobility, etc.)
Topic 3 : Internally for Cronos International
  • Review and optimize financials and internal processes
  • Put HR policies in place (Recruitment, Car, Equipment, etc.)
  • Implement Career Plan and Appraisals
  • Drive local GDPR implementation to align with Group standards
  • ISO 9001 Quality standards implementation in Luxembourg
  • Implement Security Clearance regarding employees working on all EU contracts.
For BNP PARIBAS FORTIS                                                                    Jan. 16 - Apr. 17 (~1,5 year)
Due to Bank’s Digital Transformation & IT Reorganization, I managed different Strategic activities :
Topic 1 : Initiating Big Data projects with niche experts such Data Scientists for Retail & Private Banking
           (Low interest rates impact on Customers categories, Social medias prospection for High Net Worth
           Individuals, ...)
Topic 2 : For a faster “Go To Market”, “Packaging” Collaborative solutions to optimize communication with
           Business Partners, Authorities, departments by creating “out of the shelf” solutions based on PAAS,
           IAAS, SAAS platforms (Amazon, Google, Microsoft, Sentia, etc.)
Topic 3 : Define complete Hosting Services Portfolio for +100 websites (Close collaboration with Global
           Security, Risk assessment, Policies definition, Compliance in terms Data treatments, …)
Topic 4 : Business Contact Center evolutions (Retail & Private Banking Customers) : Application
           landscape analysis, Business Processes Review & Requirements, Financials & TCO analysis, ... 
Topic 5 : Review Contract & all Operations related to End-User Support : 35 million/ 5Year - 16.000 users
Topic 6: Complete RFP process to select and help to implement complex contract for +/-10.000 bank’s
           Mobile devices (Self-service Portal with Delivery at Home, in Branches including Bill Split, Tax
           declarations, etc.)
Topic 7 : Within HR Sustainable Reward Program for the whole bank, acting as Solution Architect to
           enable employees to acquire IT equipment with their brut bonus. I managed Technical solution
           selection and all elements related to Financials, Contract, SLA, HR Process flows, TAX, ….
Topic 8 : Complete Mobile Telco Contract Renegotiation : +4 million € /Year and covering 10.000 users
For LOMBARD INTERNATIONAL ASSURANCE                                   Aug. 15 - Jan. 16 (6 months)
I helped Lombard to structure their future IT Roadmap, IT Organization & Operations, implemented processes and upgraded Teams Maturity with following achievements :
Topic 1 : Building IT Transformation plan for 4 next year’s covering potential new Business Requirements,
           Technologies Roadmap, Financials and elements enabling a faster time to market (DevOps, ...)
Topic 2 : Helping in implementing operations between USA & Luxembourg (due to Blackstone acquisition)
Topic 3 : Business - IT alignment : Workshops with Business departments to Define & Implement Service
           Catalog, KPI and Reporting to measure Core Business SLA’s
Topic 4 : Service Desk tool set up to better manage Business requests, Incidents, Reporting & Monitoring
Topic 5 : CMDB Definition with focus on Asset Management, Contract Mgt and Software Compliancy
Topic 6 : Policies Definition regarding Workspace Equipment, Mobile Devices/ Mobility and Security
Topic 7 : Mobile study (incl. TCO) to migrate Blackberry users to iPhone/iPads (Technology & Financials)
Topic 8 : Implementing End-User satisfaction surveys to measure IT quality support
For CARDIF LUX VIE  -  BNP PARIBAS GROUP                                  July 14 - March 16
Topic 1 : Optimize Full IT Production & Operations Outsourcing(Review all Operations & related Contract)
Topic 2 : Outsourcing of Service Desk, IMAC & Software Packaging activities + Implementation Project
  • Review all internal processes supporting the business & map the evolutions in terms of processes and tooling (including roadmap technology)
  • ITIL Tools Portfolio & Processes Replacement
Topic 3 : Mobility & Digital working Program implementation
Topic 4 : All Mobility & Telecom TCO studies and contract Renegotiations
For BGL BNP PARIBAS                                                                          July 13 - Sept. 14 (+1 year)
Main Bank’s targets: Go into Digital and Decrease IT costs by 8 million/Year.
Topic 1 : Review Core IT Organization, Sourcing Strategy, Governance, Delivery Models, Major Contracts
Topic 2 : For 14 legal entities, Outsource & Centralize all Service Support, IMAC & Software Packaging
  • Requirements Definition, Gap Analysis, Governance Model & Processes Definition, RFP Writing, Suppliers Selection Workshops, Negotiation, Contract Elaboration, Program Implementation
  • Total contract value :  +/- 14.000.000 €/ 5 years à 4,3 million savings
  • Delivery team: +/- 40 people, 70.000 incidents/Year, +/- 9.000 equipment’s (BGL, BP2S, Cardif, etc.)
Topic 3 : Within Digital Working Program : New Mobility Strategy Definition & Implementation
Topic 4 : LCM Octopus : Business, Technical, Security & Compliance Requirements to Outsource bank’s
          Archiving environments and all Documents Production to a PSDC Company (40 people take-over)
Topic 5 : TCO studies for Migrations, Contracts Renegotiations in terms of Mobility, Telecom, Software, ...

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