Description
NK328 UX editorial design expert (CRP): Banking, Brussels
UX editorial design expert.
IT Relationship Management
. Develops effective relationships with business units, divisions or groups of users
. Ensures required IT services are identified, developed and supported to the satisfaction of the business unit/division
. Establishes and maintains satisfaction level and is the main point of contact for requests for future transformation
Business Systems Analysis
. Acts as a liaison between the technical teams and business units for the development and implementation of new systems and enhancement of existing systems
. Evaluates new applications and identifies systems requirements
. Evaluates new IT developments and evolving business requirements, and recommends appropriate systems alternatives and/or enhancements to current systems
. Prepares and manages communications, training, documentation, reference papers, etc on system enhancements and/or alternatives.
Profile:
You have the ability to quickly understand technical subjects you will be writing about.
You have excellent English writing and editorial skills, especially with online content, and the ability to craft and edit content for specific channels and/or integrated message across multiple channels to meet a given communication objective.
You use your grasp of voice and tone as well as your technical skills in combination with content analytics, user feedback, and contextual research to create optimal user experiences through the design, writing, and editing of compelling (online) content. You make content friendly, vibrant and approachable.
You collect client/user requirements to define with experts the most appropriate solution including the adoption and change management process required to reach the target level of satisfaction and adoption.
You are a self-starter that can determine milestones to accomplish tasks and small projects and has a proven track-record of meeting milestones. You have proven project and time management skills.
You are analytical with the ability to identify trends from data and turn those trends into operational and service enhancements.
You are able to multi-task effectively and have demonstrated flexibility to shift priorities as business needs dictate.
You have the ability to comfortably function effectively and efficiently in a fast-paced, deadline-driven environment
You have a great team player attitude and believes collaboration makes things better and stronger.
You show the willingness to assume responsibility and demonstrate initiative.
You have strong interpersonal communications skills.
You have strong professional client-relationship management skills, and you partner closely with multiple teams.
You have excellent attention to detail.
Bonus points
You have experience with video creation.
You have experience with User Design.
You have experience with branding.
What you will bring
3-5 years of editorial and graphic design experience in a large company.
Best practices and refreshing ideas and trends.
Division:
IT Relationship Management:
. Develops effective relationships with business units, divisions or groups of users
. Ensures required IT services are identified, developed and supported to the satisfaction of the business unit/division
. Establishes and maintains satisfaction level and is the main point of contact for requests for future transformation
Business Systems Analysis:
. Acts as a liaison between the technical teams and business units for the development and implementation of new systems and enhancement of existing systems
. Evaluates new applications and identifies systems requirements
. Evaluates new IT developments and evolving business requirements, and recommends appropriate systems alternatives and/or enhancements to current systems
. Prepares and manages communications, training, documentation, reference papers, etc on system enhancements and/or alternatives.
Responsible for translating client requirements into detailed function specifications and if necessary, for managing requests for changes to the specifications. Has sound knowledge of the organization's systems and processes, expertise in the business area, and current technology advances and IT capabilities. Works mostly on the parts of the analysis processes of major projects and may work alone on small scale standard projects.
ROLE:
Collect client/user requirements to define with experts the most appropriate solution including the adoption and change management process required to reach the target level of satisfaction and adoption
Interviews with the internal and/or external clients to understand business requirements.
Assures specifications are consistent with the technology roadmap.
Contributes to project definitions, define and execute the communication and adoption plan
Focus is on analyses, definition and execution of a pre agreed plan (change, adoption, communication plan). Gives advice on an incidental basis
Contributes to project definitions, define and execute the communication and adoption plan
Focus is on analyses, definition and execution of a pre agreed plan (change, adoption, communication plan). Gives advice on an incidental basis
Function expectations: The following criteria describes the overall expectations of the function at different levels, cross-families.
Complexity & problem solving: Handles standard situation by relying on existing procedures and methods, covering several but known domains of expertise
Decision making: Relies on existing processes and policies to take decisions.
Strategic approach and impact: Focuses on execution in her/his domain, according to defined processes and methods. Runs and maintains the operational process.
Autonomy and leadership: Works autonomously on standard activities or non-complex demands. Organises, co-ordinates and plans activities independently. Priorities are set by the job. Uses expertise to challenge the goals and scope of new requests and evaluates the impact of these new requirements
Your Profile:
Strong team player
Able to work autonomously
Fluent in English
Strong in communication in an IT and Business environment
Able to meet Senior management and collect requirements. capability to translate these business requirements into technical ones
Reference: NK328
Location: Brussels
Rate: euros per day
Duration: 6 months
Language: English