Description
Helpdesk Support Technician [.Net/C#/SQL]Project / Role:
Our client is a fast-growing Irish Software Development company providing Software Solutions to over 100 leading Food & Meat Processing companies.
They are currently looking for a Helpdesk Support Technician to provide resolution of Web help-desk customer service requests within a timely manner and to demonstrate technical expertise and exceptional customer service skills. This role requires an individual who is highly motivated with a demonstrated ability to work under pressure by handling multiple assignments simultaneously as well as learning new skills and procedures.
Main Tasks:
- Interact with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities
- Identify, evaluate and prioritise customer's problems whilst formulating plans of resolution
- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly
- Provide in depth Root Cause Analysis to the helpdesk manager for all issues resolved
- Assist is evaluating new services, processes and technologies introduced at the helpdesk
- Escalate unresolved issues to implementation team programmers or the Helpdesk Manager as necessary
- Work with staff to promote, develop, and maintain strong customer service values.
- Additional projects as required such as preparing system and user documentation testing
Requirements:
- Working Knowledge of .Net development in C# & SQL
- Previous Helpdesk Support Experience
- Fluent English both verbal & written
- Excellent Communication, Literacy and Interpersonal Skills
- Live within a commutable distance to Dublin 15 with own transport
Nice to have(s)
- Knowledge of Food Processing Industries would be advantageous but not necessary
Languages:
- Excellent Level of English
Reference No.: 917401FK
Role: Helpdesk Support Technician
Industry: Software
Location: Co. Dublin
Workload: 100%
Start Date: ASAP
Job Type Permanent