Description
The Operational Account Manager is the primary contact for Global Custody Clients in the
Netherlands regarding their day-to-day operational queries. The Account Manager interacts with operational departments, Team Leaders and other international Account Managers to resolve global custody related problems and identifying potential issues on a pro-active and client focused basis.
Responsibilities
- Provide day-to-day operational support to the Asset Owner making sure that their problems are solved swiftly and professionally.
- Improve and develop your relationship with the client by taking absolute ownership of all
operational queries addressed by the client. - Able to solve and or coordinate all international tax issues and queries which are related to the global portfolio of the clients.
- Monitoring of all internal controls which are global custody related.
Adhere to and maintain internal procedures, standing instructions etc. for your assigned clients and ensure that back-offices and other involved departments are fully aware of and comply with these procedures and standards. - Ensure a satisfactory and timely resolution of all queries by liaising with other internal
departments dealing with settlements, corporate actions, taxation, income, proxy voting, classactions - Ensure Operational Excellence by providing and discussing MIS reports and action logs.
- Assure local understanding of the client and filter between client and organization.
- Establish knowledge delegation to the Asset owner (pensionfund).
- Work in tandem with Relationship- and Client Service Manager to create client understanding both locally and globally
Requirements
- HBO education or proven working level
- Minimum of 5 years experience in a Global Custody environment
- Sound knowledge of international tax matters relating to Global Custody
- In-depth knowledge of the Global Custody products and processes
- Excellent verbal and written communication skills both in Dutch and English
- Experience in professional client contact
- Working experience within the Financial Markets
- Only candidates that are already residing in The Netherlands can be considered
For more information about this position, please contact:
Waheba Batou
T: