Description
Fulfillment ManagerOur client, a global leading telecommunication company are recruiting for a Fulfillment Manager to join their business in the United Kingdom.
Position Title: Fulfillment Manager
Position Type: Permanent
Start Date: February/March 2016
Duration: Permanent
Location: Greater London area
Contact: Tihana Tonkovic |
Responsibilities:
- Manage and monitor all delivery projects inside the account dept., assure major issues solved
- Responsible for the account department. delivery business target (Revenue, Billing, Inventory Turnover)
- Manage and monitor the whole business process from contract handover, order fulfillment, billing until contract close, assure contractual delivery, achieve the billing target of the customers
- Organize bidding support work for new business opportunity development
- Manage and escalate issues that cause the programme to deviate from agreed tolerances
- Manage and develop line managed staff to maximize their contribution to the company whilst at all times maintaining their personal well-being
- Develop new service opportunities within the account by working with service solution manager
- Through the delivery, manage customer expectation, improve customer perception and improve the customer satisfaction through problem solving
- Confirm contract budget, accurately pass the contract requirements to project delivery team
- Through plan integration operation, effectively monitor the contract fulfillment, timely and accurately coordinate the resources, push for the solution of risks and problems related to the contract fulfillment
- Ensure account service profitability targets are achieved including all Variation Requests
Qualification:
- Superior communication skills and ability to build strong relationships both internally and externally
- At least 10 years successfully telecoms projects/programme management experience in a matrix environment
- At least 8 years staff management experience
- Ability to negotiate and resolve conflicts effectively
- Searches and implements creative solutions, going beyond the traditional and the solution should be accepted
- Team player with ability to work with people within multicultural team
- Identifies needs of both internal and external customers and meets or exceeds their expectations in an efficient way
- Takes a logical and orderly approach to analyzing problems, organizing work and planning actions
- Good knowledge of at least one or more of the following products from mobile network rollout to Transmission, Core, IP, wireless etc.
- A recognized project management qualification (PMI preferred)
Please submit your CV to: sales(at)manningglobal com
Quoting reference: MGTTUK-6698
Or call Tihana on:
If you know of anyone within your network who may also be interested in this position, we highly appreciate you forwarding this position to them.
Please note:
1. That we do all we can to respond to your application but if we have not contacted you within 2 business days following your application, it is likely we are not able to consider your application for this position.
2. We cannot consider your application for this position if you are currently working for our client. Your application can only be considered if you have written confirmation that you are leaving your current position.