Description
We are looking for an amazing Customer Support person to join our team at Red Guava. We don't care much about experience and credentials; we care more about personality and passion. A sense of humour helps a lot too.This role requires you to work approximately 12pm - 6pm, Mon to Wed, Sat & Sun AEST. It would be ideal if you're in Australia. Notably, you'd be working on weekends.
WHO WE ARE
We are a small, bootstrapped and profitable software company based in Melbourne, Australia called Red Guava. We love building software and working with talented people.
We build a product called Cliniko. Cliniko makes life easier for Allied Health professionals by handling appointment scheduling, storing treatment notes and a bunch of other things. Cliniko is used by more than 10,000 healthcare practitioners in over 60 countries.
HOW WE WORK
We work smarter, not harder. We think work/life balance is important and we work a 30 hour week as standard (you still get a full-time pay; it’s a full-time position).
Some of us work in our office in Melbourne, but not all (we have team members in the UK, USA, Canada, Poland, Brazil, France and Portugal). We're keen on hiring the best person available, not just the best person within a 10km radius.
If you want to know more about how we work, Joel gave a talk recently about it.
THE JOB
You’ll spend your time helping our fantastic customers. You'll also be helping people that are looking to try out our software.
Customer support is a huge focus for us, and quite simply, the goal is to do right by our customers. You'll be completely empowered with everything you need to achieve this (most importantly autonomy).
If you get the job, things you'll be doing include:
This can all be summed up as "Giving our customers a fantastic experience every time they interact with us".
You won't be boxed in to just these things. If there's something you can do that's useful, we'll welcome any contribution you make in any area.
YOU
Let’s be clear, you need to be seriously amazing. We are a small team (18 right now) and we want to keep it that way. We will offer you the best job you have ever had with plenty of perks, but we expect you to be super-talented.
You will need to be able to work autonomously (we don’t do typical management, in fact you won't have a manager, we expect you to see what needs to be done and just do it).
Key skills/attributes you'll need to be successful are: