Description
Service Delivery Manager - Brussels, Belgium
Languages: ENGLISH and FRENCH
Skills and experience:
- Successful experience(s) as Service Delivery Manager of at least 5 years
- Minimum 3 years experience with 'on-site' delivery model
- Experience in 'Workplace' IT services
- Experience in international environment
- Strong leadership and communication skills and proven experience in team leading
Description of work:
- Responsible for the delivery, including Service Levels, Quality and Continuous Improvement
- Responsible for the delivery and liaise and report as such with the customer
- Collaborate closely with the Client Manager (contract manager) to achieve the highest customer satisfaction and for the Business Development (upselling)
- Manage the organisation dedicated to the contract and the different teams (on-site and near-shore) that reports directly to them
- Liaises with central organization for delivery matters
Please send your CV to Sercan and call to discuss further.
We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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