Description
Roles & Responsibilities
- Undertake review of clients' KYC records
- Discuss and escalate with Compliance complex issues surrounding client types and structures, financial products and services, and other AML risk-related issues
- Complete all assigned tasks with benchmarked productivity and quality
Skills Required
- Excellent communication skills
- Ability to deal with high pressure and time sensitive tasks
- Experienced and successful assessor of risk
- Ability to read and interpret KYC related information from the available documents for different entity types
- Basic knowledge/exposure to Retail/Corporate Banking
Job Description
- To provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA
- Able to work independently and efficiently to meet SLA
- Able to comprehend the request of the customer and meet the quality standard
- Attendance/Login Hours/Un scheduled Leave/SLA targets as per defined by the process
- Improving skill level through Self-development/nominating training programs/Skill re-verification Tests
- Meet the defined Quality Scores. Innovation & Process Improvement
- The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
- To consistently meet or exceed CSAT parameters as defined for the process.
Additional requirement
- Excellent Italian communication skills
- Ability to deal with high pressure and time sensitive tasks
- Basic knowledge/exposure to Retail/Corporate Banking
Preferred (not mandatory):
- Ability to read and interpret KYC related information from the available documents for different entity types