Description
By taking on the role of an Complaints Handler, you'll play a vital part in our vision: to be the leader in helping customers achieve their long-term financial goals. We need everyone to step up to their full potential at this exciting time for our business. So if you're inspired by the opportunity, and if you have the necessary qualities, then we urge you to apply.
By remaining absolutely focused on our customers' world, we can help them make sense of the complexity they face and together achieve the best outcomes for them. By living and breathing our six #behaviours we'll continue to build trust and become the leader they turn to at a time of change.
An exciting opportunity has arisen within the Customer Relations Unit for a Complaints Handler in our Reading office.
At Prudential we aim to deliver superb customer service and the Customer Handler role is an integral part of helping us achieve this. This role will require you to handle the investigation and resolution of all customer complaints. You will be required to handle each case individually using your initiative to make decisions, often under changing circumstances.
To be successful in this role some experience of complaints handling, processes and procedures is desirable, as well as some experience or understanding in the following:
- Ability to tackle complex issues and processing customer complaints through to resolution
- Have worked within Finance Services with working knowledge of life and pensions products, markets and competitors
- Able to prioritise your workload
- Willing to take responsibility, creating better outcomes by stepping forward, using your judgement and making things happen
- Thrive on a challenge, working with intellectual rigour at pace to achieve the highest standards of execution under all conditions
- Process improvement
- Gained the relevant professional qualifications - FPC1, FPC2 & FPC3
- Computer literate with the ability to navigate through multiple systems
- Strong customer service and administrative skills
- Regulated sales environments
It's a great time to be taking on a new role at Prudential. With our #behaviours we're creating a place to work that's alive with opportunity, with added pace and a great team spirit. It's also an innovative, high-performing commercial environment that's totally focused on customers.
Recruiter - Lorna Pilling
Start Date - ASAP
Duration - 6 Month contract
Location - Reading, Berkshire
Pay Rate - £120 per day
Closing Date - Monday 15th August