Description
Currently seeking a number of Customer Service Agents, to fulfil a contractual requirement for my client based at their offices in Peterlee.
As this is a contracting role, candidates will be required to undergo a CRB/Credit check and must register with an umbrella company.
Please see full details as per the below, provided by the client for your consideration:
Key Attributes:
- Provide excellent customer service to Loans customers in a courteous, effective and timely manner to ensure all enquires are resolved at first point of contact
- Apply knowledge as trained to meet customer needs
- Take responsibility for handling customers confidential information
- Develop a working knowledge of the Customer Service systems
- Achieve Key Performance Indicator targets to meet business goals and objectives
- Contribute ideas/suggestions for continuous improvement in systems and procedures within the centre
- Be a team player and considerate of others
Skills & Experience:
- Customer focused
- Positive and helpful attitude
- Excellent communication skills
- Ability to work under pressure
- Self motivated
- Team player
- Accuracy when inputting data
- Ability to work on own initiative
- Knowledge of Microsoft packages or other related packages