Customer Service Agent (12 Month Contract) - Peterlee

Job type:
October 2016
September 2017
Synergize Consulting Ltd
County Durham
flag_no United Kingdom
project ID:

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Currently seeking a number of Customer Service Agents, to fulfil a contractual requirement for my client based at their offices in Peterlee.

As this is a contracting role, candidates will be required to undergo a CRB/Credit check and must register with an umbrella company.

Please see full details as per the below, provided by the client for your consideration:

Key Attributes:

  • Provide excellent customer service to Loans customers in a courteous, effective and timely manner to ensure all enquires are resolved at first point of contact
  • Apply knowledge as trained to meet customer needs
  • Take responsibility for handling customers confidential information
  • Develop a working knowledge of the Customer Service systems
  • Achieve Key Performance Indicator targets to meet business goals and objectives
  • Contribute ideas/suggestions for continuous improvement in systems and procedures within the centre
  • Be a team player and considerate of others

Skills & Experience:

  • Customer focused
  • Positive and helpful attitude
  • Excellent communication skills
  • Ability to work under pressure
  • Self motivated
  • Team player
  • Accuracy when inputting data
  • Ability to work on own initiative
  • Knowledge of Microsoft packages or other related packages