Incident coordinator

Antwerpen  ‐ Onsite
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Description

Incident coordinator:

To restore the flow, ie assure issue gets worked on and communication is proper.

There after analyse root cause and identify problems to assure issue gets fixed for good.

Reporting and analysis is key

Documentation, communication needs to be strong

Classify, coordinate and communicate to business and/or technology - including escalation if needed

Reporting KPI related to incidents

Work with operations to create report (status and progress), incl control over operational execution and processes and procedures

Weekly/monthly management reporting

Working with thirds parties (manhattan consultants, 3PL)

Start date
ASAP
Duration
6 months +
(extension possible)
From
Outsource UK
Published at
30.08.2016
Project ID:
1194397
Contract type
Freelance
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