Complaint Handler

Stirling  ‐ Onsite
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Description

Complaint Handler

  • Location - Criagforth, Stirling
  • £150 to £175 per day
  • 12 Weeks

Working with Prudential as a Complaint Handler means becoming part of a brand with a global reputation, a remarkable history and exciting plans for the future. If you are inspired to join us, and if you have the necessary qualities, then this could be the opportunity you have been looking for.

The Complaint Resolution Team handle and resolve escalated complaints and use their technical knowledge and strong relationships with third party companies to complete thorough investigations in order to deliver fair outcomes to customers.

The Complaint Handlers are responsible for the investigation and resolution of customer complaints.

To be successful in role you will hold the following preferred knowledge and experience:

  • Previous complaint handling experience is essential
  • Experience of regulated environments, process and procedures
  • Previous experience within a Financial Services environment
  • Relevant professional qualification
  • Good written and oral skills
  • Ability to handle conflict and overcome objections
  • Knowledge and understanding of pensions and annuity products

People who work at Prudential agree that ours is a great place to work with a brilliant team spirit. It is also an innovative, high-performing commercial environment that is totally focused on customers. In a fast-changing world, you will join an organisation that is committed in helping customers achieve their long-term financial goals.

We welcome applications from those with disabilities and will look to make reasonable adjustments or find alternative solutions to accommodate any disabilities wherever possible.

Start date
n.a
From
Resource Solutions - Prudential
Published at
10.12.2016
Project ID:
1253527
Contract type
Freelance
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