Description
Description:
- Assist management and coworkers in following well-defined practices and procedures of acquiring customers, managing customer lists and maintaining book of customers.
- Additionally, candidate will demonstrate a solid commitment to all aspects of safety.
- Candidate will manage Sales contracts in CRM system and assist in offer creation, staging, enrollment and other aspects of customer life cycle.
- Employee should have comfort with merging documents, data management and an understanding of process controls.
- Employee will conduct business-specific research, gather data, and compile reports and summaries while providing sound internal and/or external customer service.
- Actively seek formal and informal learning opportunities to better understand procedures (based on proficiencylevel above).
- Develop effective working relationships with employees in own work group and establish a strong foundation in policies, practices, and procedures.
Qualifications:
- Knowledge of Microsoft Office tools, including Excel, PowerPoint, Access, and Word
- Demonstrate a questioning attitude to learn, produce results, and develop relationships (based on proficiency level above)
- Knowledge of basic research techniques
- Desire to continue to learn and grow, work across FirstEnergy, and deliver results (based on proficiency level above)
- Display analytical abilities, including problem solving and decision making (based on proficiency level above)
- Deliver quality, accurate work within established deadlines (based on proficiency level above)
- Basic communication skills; ability to work in a team environment
- Time management skills
Level I:
- BA/BS degree in: Business, Finance, Accounting, Economics, Engineering, or related discipline required with a minimum of 0-4 years professional work experience required
Level II:
- Minimum 4-7 years professional work experience required
Level III:
- Minimum 7-10 years professional work experience required as well as experience with CRM systems and Qlikview.