Description
Proteus Europe is searching for a Service manager availble for a long term contract in the Netherlands
Our Client:-
Are a globally respected consultancy company who operate at the highest levels of service and successful delivery. They have a track record for delivering projects on time with customer satisfaction as their first priority. They set high standards and as such working with them also reflects on your high standards of service and programming ability.
Your New role : -
Job Mission
The Service Manager Connectivity reports to the Manager Connectivity Services within the IT Operations and Infrastructure department.
He or she has interfaces with the world-wide internal customer, with the various IT internal groups and with external IT service providers and IT vendors.
The Connectivity Service Manager is responsible for the Connectivity services (DC-LAN/LAN/WAN), through-out the entire lifespan. He or she makes sure that from design till operations, the customer requirements are met.
Tasks and responsibilities:
- Negotiate Service Level Agreements, ensuring all processes and underpinning
contracts with external suppliers are appropriate, measurable, reported and regularly reviewed (including show-back w.r.t. total cost of ownership)
- Ensure technology services and infrastructure plans are in place to deliver the agreed capacity and performance targets in a cost effective and timely manner
- Management of the life cycle of all service-affecting problems with the aim of preventing incidents from happening or minimizing their impact
- Involvement during project initiation to provide Service management input and continued involvement through-out the Design and Transition phases.
- Activities will include the creation and ongoing ownership of the required Service management deliverables.
- Act as a service consultant for potential new demand.
- Build and maintain key relationship management with internal and external partners
- Communicate and align with the various stakeholders within IT about the changes/projects in order to set the right expectations, agree on down-time slots, etc.
- Make them aware about the Connectivity standards and help them to make use of those standards.
- Deliver Pro-active input into Project Management Process, Governance and Documentation improvements..
Your Skills and experience:-
Essential Skills:-
Experience:
- Sound knowledge of service management (ITIL, BiSL,Cobit)
- At least 6+ years of experience in a role as service manager in an international company, with interfaces towards employees and managers at all levels of the organization as well as outside vendors and service providers.
- Generic knowledge of Connectivity solutions and technology.
- Proven experience of organizational skills in a working environment
Education:
- Master or Bachelor
Personal Skills:
- Decisive, Flexible, Ownership, Common sense, Result oriented are the keywords
- Strong communication skills, both verbal and written
- Ability to motivate people
- Have or quickly develop a network in the organization
- Service and customer oriented
- Entrepreneurial
- Excellent analytical and negotiation skills
- Excellent English communication and presentation skills. Command of the Dutch language is a pro.
Proteus Europe operates in partnership with our candidates by building strong and lasting relationships at all levels.
If you apply for this role, we will:
- Contact you within one week to discuss your current situation and suitability for this role.
- Keep searching for other suitable positions should this role not be right for you.
- Keep you informed at every stage of the recruitment process.
- Actively follow up with our client on your behalf to gain useful feedback throughout the
process.
If you are looking for a new role, but this role isn't quite right for you, please contact us in confidence for a discussion about how we can help you.