Description
Fraud Lead - Retail Banking
The Fraud Lead will ensure that an efficient and effective fraud risk management capability is maintained for the clients Credit Card and Personal Loan products as these transition from the current outsource arrangement to a new target model and systems infrastructure that will see activity move in house and to multiple new, outsourced providers.
The role holder will ensure that Fraud requirements are adequately represented and delivered through all stages of the programme life cycle. Successful completion of the role objectives will result in the client maintaining the capability to prevent, detect, report and oversee fraud loss within budget and mange fraud risk within appetite for customers, colleagues and suppliers over both first and second lines of defence.
Stakeholder management, communication and collaboration with the Fraud Risk Management team will be key to ensure that the Target Model is seamlessly integrated within BAU.
Skills, knowledge and experience
To operate at the specified level of seniority and fulfil expectations across the full range of technical areas, the position holder will need a holistic understanding of the environment in which the client operates (economic, banking industry, regulatory, and organisational). The candidate must be able to challenge colleagues in a collaborative and constructive manner, have the courage to pose questions to ensure the right, fact based decisions are made, and be able to represent/understand the perspective of all internal and external stakeholders.
In addition the following experience and skills are required:-
Professional Experience
- Demonstrable experience working within a 3 Lines of Defence model within the financial services industry.
- Embraces and leads change, with solid project management skills.
- Strong relationship and stakeholder management skills with proven ability to influence at a Senior Management level.
- Excellent analytical, reporting and problem solving skills with a strong attention to detail.
- Exceptional communication skills ability to communicate effectively at all levels include the ability to translate complex/technical issues to suit target audience.
- Strong understanding of conduct risk, specifically the delivery of fair customer outcomes.
- Proven track record of delivering results in a fast paced environment.
- Ability to communicate and negotiate successfully with colleagues at all levels up to and including Board level, and build effective stakeholder relationships across the business (internal and external).
Technical Expertise
- Significant management experience in a relevant financial services environment with a good understanding of credit cards and personal loans and delivery channels.
- A minimum of 5 years' experience in Fraud Risk Management
- Working knowledge of the design, development, operation and optimisation of Fraud systems and strategies across originations, transaction monitoring and case management.
- Ability to balance commercial needs with fraud prevention strategies to deliver the right outcomes for the customer and the business.