Customer Service Representative (m/f)

Job type:
Start date:
12 MM+
Hays AG
Published at:
flag_no Switzerland
Contact person:
Kerstin Werner
Project ID:

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We are looking for a
Customer Service Representative (m/f)

Reference: en
Start: asap
Duration: 12 MM+
Place: in Lucerne
Branch: Pharmazeutische Industrie

Your tasks:
  • Ensure high quality customers service
  • Act as one of the primary contacts to customers by being the first point of contact for order processing, material availability and other order related questions
  • Operational responsible for day-to-day activities in customer support
  • Work closely with external partners to ensure timely and accurate processing of all orders
  • Contribute by being actively involved to resolve supply issues by effective coordination and communication in close cooperation with all parties involved
  • Support internal and external audits (incl. health authority inspections) and help establishing and updating the relevant documentation
  • Comply with internal and local government regulations, guidelines and procedures

Your qualifications
  • Proven customer service experience in the pharmaceutical environment
  • Fluent in German, very good French knowledge and good English skills
  • Very good skills and experience in using SAP (Comet) ERP system
  • Ability to think conceptually, while being accurate and keeping a good eye on details
  • A strong customer focused mentality combined with excellent communication skills
  • Profound knowledge of GDP - Good Distribution Practices (according to applicable EU guideline) as well as of divisional and local Standard Operation Procedures

- Sales manager