Description
IT Transition Manager, transition, service management, ERP, ITIL, knowledge management, shared services, Amsterdam, Brussels, Barcelona, Geneva, Paris
IT Transition Manager responsible for rolling out a new ERP system company wide. With a new service delivery model, you will be tasked with transitioning from a model centered on the application to an end-user centric model. The role can be based in either Amsterdam, Barcelona, Brussels, Geneva or Paris with frequent travel to other locations.
Responsibilities involve:
* implementing new software/ERP blueprint and building the service portfolio
* defining/implementing all the ERP related service support processes,governance rules,committees
* defining the learning/knowledge management strategy
* service performance evaluation
* extensive stakeholder engagement and educating stakeholders
* implementation of a progress report, a quantifiable risk register & issue log
* preparation of documents for Board meetings
The Transition Manager will have extensive knowledge & exp of IT Service Management, implementation of ITIL framework, ERP deployment & support, activity mapping and has worked in international complex environments with remote teams.
The JM Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim/contract/temporary positions. The JM Group is an Equal Opportunities employer and we encourage applicants from all backgrounds.