SmartCare CEM/SOC Consultant

CN  ‐ Onsite
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Description

SmartCare CEM/SOC Consultant Job Description

SmartCare CEM/SOC Consultant

Department

Service Solution Department, Global Technical Service Department

Work place

Working location Shenzhen China,

Global trip required

Job Responsibilities

  • Responsible for Huawei SmartCare CEM/SOC solutions sales support. Customer Experience business consultancy to convince the customer CEM/SOC business values and solution advantages. Customize and present CEM/SOC Solution according to customer requirements, expectation and KBOs.

  • Responsible for service sales order target achievement. Customer relationship establishment, maintenance and enhancement.

  • Marketing insight, service lead finding and customer requirements leading, with the capability to communication and convince C-level cusotmers and senior managers.

  • Responsible for solution design of Huawei SmartCare CEM/SOC service to guarantee the solution strengths.

  • Support for the detail design and implementation of CEM/SOC solution, including organization, personnel, CEM/SOC service, operation process, KPI/SLA in CEM/SOC solution O&M system by joint cooperation with customers.

  • Responsible for project & solution summarizing and global experience sharing for CEM/SOC solution.

  • Sales and Business Development in Service Quality & Customer Experience Management Business, SOC Operations and Operation Transformation

  • Support Global Business with Consultative selling skill

  • Pursue Mega-deal of CEM/SOC solution/services

    Requirements

  • Education: Bachelor degree or above, major in telecommunications or computer related.

  • Work experience 10+ year sales/business development/marketing experience in the CT & IT industry. Good experience in CEM/SOC solution and big data analytic. Knowledge with wireless network optimization, Core Network, BSS and OSS is preferred.

  • Customer orientation with excellent understanding of operators business/technical requirements - be able to create true client value.

  • Achievement orientation, energetic, strong influence skills, self-initiative, teamwork spirit, persistency, logical thinking ability, fast learning ability.

  • Able to communicate and convince at C-level (CEO/COO/CFO/CTO) of Operators. Able to build good people relationship network.

  • Mature and positive attitudes, able to work well in a fast-paced multi-culture dynamic environment;

  • In-depth understanding of eTOM business process, TAM and ITIL IT Service Management

  • In-depth understanding Operation Transformation Readiness assessment/CEM Maturity Assessment

  • Understanding data mining and Data Mart business model (preferred)

  • Frequent business travel is mandatory.

  • Excellent English skills for listening, speaking and writing.

  • SmartCare CEM/SOC Consultant Job Description

    Position

    Huawei SmartCare CEM/SOC Consultant

    Department

    Service Solution Department, Global Technical Service Department

    Work place

    Working location Shenzhen China,

    Global trip required

    Job Responsibilities

  • Responsible for Huawei SmartCare CEM/SOC solutions sales support. Customer Experience business consultancy to convince the customer CEM/SOC business values and solution advantages. Customize and present CEM/SOC Solution according to customer requirements, expectation and KBOs.

  • Responsible for service sales order target achievement. Customer relationship establishment, maintenance and enhancement.

  • Marketing insight, service lead finding and customer requirements leading, with the capability to communication and convince C-level cusotmers and senior managers.

  • Responsible for solution design of Huawei SmartCare CEM/SOC service to guarantee the solution strengths.

  • Support for the detail design and implementation of CEM/SOC solution, including organization, personnel, CEM/SOC service, operation process, KPI/SLA in CEM/SOC solution O&M system by joint cooperation with customers.

  • Responsible for project & solution summarizing and global experience sharing for CEM/SOC solution.

  • Sales and Business Development in Service Quality & Customer Experience Management Business, SOC Operations and Operation Transformation

  • Support Global Business with Consultative selling skill

  • Pursue Mega-deal of CEM/SOC solution/services

  • Requirements

  • Education: Bachelor degree or above, major in telecommunications or computer related.

  • Work experience 10+ year sales/business development/marketing experience in the CT & IT industry. Good experience in CEM/SOC solution and big data analytic. Knowledge with w ireless network optimization, Core Network, BSS and OSS is preferred.

  • Customer orientation with excellent understanding of operators business/technical requirements - be able to create true client value.

  • Achievement orientation, energetic, strong influence skills, self-initiative, teamwork spirit, persistency, logical thinking ability, fast learning ability.

  • Able to communicate and convince at C-level (CEO/COO/CFO/CTO) of Operators. Able to build good people relationship network.

  • Mature and positive attitudes, able to work well in a fast-paced multi-culture dynamic environment;

  • Start date
    n.a
    From
    Connect 44 UK
    Published at
    14.02.2017
    Project ID:
    1287721
    Contract type
    Freelance
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