Description
SmartCare CEM/SOC Consultant Job Description
SmartCare CEM/SOC Consultant
Department
Service Solution Department, Global Technical Service Department
Work place
Working location Shenzhen China,
Global trip required
Job Responsibilities
Responsible for Huawei SmartCare CEM/SOC solutions sales support. Customer Experience business consultancy to convince the customer CEM/SOC business values and solution advantages. Customize and present CEM/SOC Solution according to customer requirements, expectation and KBOs.
Responsible for service sales order target achievement. Customer relationship establishment, maintenance and enhancement.
Marketing insight, service lead finding and customer requirements leading, with the capability to communication and convince C-level cusotmers and senior managers.
Responsible for solution design of Huawei SmartCare CEM/SOC service to guarantee the solution strengths.
Support for the detail design and implementation of CEM/SOC solution, including organization, personnel, CEM/SOC service, operation process, KPI/SLA in CEM/SOC solution O&M system by joint cooperation with customers.
Responsible for project & solution summarizing and global experience sharing for CEM/SOC solution.
Sales and Business Development in Service Quality & Customer Experience Management Business, SOC Operations and Operation Transformation
Support Global Business with Consultative selling skill
Pursue Mega-deal of CEM/SOC solution/services
Requirements
Education: Bachelor degree or above, major in telecommunications or computer related.
Work experience 10+ year sales/business development/marketing experience in the CT & IT industry. Good experience in CEM/SOC solution and big data analytic. Knowledge with wireless network optimization, Core Network, BSS and OSS is preferred.
Customer orientation with excellent understanding of operators business/technical requirements - be able to create true client value.
Achievement orientation, energetic, strong influence skills, self-initiative, teamwork spirit, persistency, logical thinking ability, fast learning ability.
Able to communicate and convince at C-level (CEO/COO/CFO/CTO) of Operators. Able to build good people relationship network.
Mature and positive attitudes, able to work well in a fast-paced multi-culture dynamic environment;
In-depth understanding of eTOM business process, TAM and ITIL IT Service Management
In-depth understanding Operation Transformation Readiness assessment/CEM Maturity Assessment
Understanding data mining and Data Mart business model (preferred)
Frequent business travel is mandatory.
Excellent English skills for listening, speaking and writing.
SmartCare CEM/SOC Consultant Job Description
Position
Huawei SmartCare CEM/SOC Consultant
Department
Service Solution Department, Global Technical Service Department
Work place
Working location Shenzhen China,
Global trip required
Job Responsibilities
Responsible for Huawei SmartCare CEM/SOC solutions sales support. Customer Experience business consultancy to convince the customer CEM/SOC business values and solution advantages. Customize and present CEM/SOC Solution according to customer requirements, expectation and KBOs.
Responsible for service sales order target achievement. Customer relationship establishment, maintenance and enhancement.
Marketing insight, service lead finding and customer requirements leading, with the capability to communication and convince C-level cusotmers and senior managers.
Responsible for solution design of Huawei SmartCare CEM/SOC service to guarantee the solution strengths.
Support for the detail design and implementation of CEM/SOC solution, including organization, personnel, CEM/SOC service, operation process, KPI/SLA in CEM/SOC solution O&M system by joint cooperation with customers.
Responsible for project & solution summarizing and global experience sharing for CEM/SOC solution.
Sales and Business Development in Service Quality & Customer Experience Management Business, SOC Operations and Operation Transformation
Support Global Business with Consultative selling skill
Pursue Mega-deal of CEM/SOC solution/services
Requirements
Education: Bachelor degree or above, major in telecommunications or computer related.
Work experience 10+ year sales/business development/marketing experience in the CT & IT industry. Good experience in CEM/SOC solution and big data analytic. Knowledge with w ireless network optimization, Core Network, BSS and OSS is preferred.
Customer orientation with excellent understanding of operators business/technical requirements - be able to create true client value.
Achievement orientation, energetic, strong influence skills, self-initiative, teamwork spirit, persistency, logical thinking ability, fast learning ability.
Able to communicate and convince at C-level (CEO/COO/CFO/CTO) of Operators. Able to build good people relationship network.
Mature and positive attitudes, able to work well in a fast-paced multi-culture dynamic environment;