Customer Care Representative with German

Description

Customer Care Representative with German

We are currently recruiting for our client, prestigious Telecommunication company, for a Customer Care Representative with German ?to join their project in Romania.

Position Title: Customer Care Representative with German
Position Type: Permanent
Start Date: 1st of March 2017
Location: Bucharest, Romania
Contact: Alexandra Marseu |

Responsibilities:
- CCR agents receive various technical requests from the customers through different channels (phone, mail or website - eCare and iCare platform).
- Main responsibilities: create the problem ticket, dispatch the problem ticket to corresponding engineer (team) based on the product line and network element type; ensure the cases are raised within SLA and that entitlement check is performed. In emergency cases, TAC / local support engineers are notified.

Skills:
- Strong, motivated, responsible and solution focused.
- Customer focused and excellent communication skills.
- Availability to work on shifts.
- Good level of English and German.

Please submit your CV to: sales(at)manningglobal com
Quoting reference: MGAM/CCRG/7932
Or call Alexandra on: