Description
The Customer Services Representative will be responsible for transaction processing and manager set-up & connectivity. Provide client service and support to internal and external clients on a daily basis, including product knowledge and technical assistance, problem resolution, and account transaction or managed account processing.
The following specialties are typically filled by experienced processors:
Prime Brokerage Operations: Works with introducing firms to open accounts, review forms and documentation to ensure completion and compliance with regulations; may provide client training. Processes trades and trade settlements (international and domestic). Monitors and resolves discrepancies in established timeframes.
Margin Operations: Monitors and analyses client accounts (activities and statements) to ensure accuracy and regulatory compliance. Identifies and resolves client discrepancies and exceptions. Responds to client inquiries and coordinates with the appropriate departments to facilitate resolution. Ensures compliance with internal policies, controls and procedures. Handles proprietary accounts that are high risk and have high exposure. Must have knowledge of multiple security products.
Special Handling: As a subset of global clearing and settlement, handles transactions with high client impact including syndicates, ForEx, 144A Exchanges, ADR stock, etc.
MBS Operations: Monitors and reconciles trading transactions for Mortgage Backed Securities. Understands processing requirements for TBA, pools, etc. Follows rules and regulations for processing trades on a forward basis. Participates in the pool setting class settlement cycles. Needs to understand trade and clearance settlement flows.
Managed Account Operations - Works with introducing broker dealers and investment advisors to assist with opening new accounts, process account maintenance/model change requests, as well as, financial transactions. Experienced with portfolio accounting software running macros and analysing data.
Mutual Fund/Alternative Investment Order Desk - Responsible for exception processing of orders, monitoring trade corrections and order rejects, handling of trade losses and resolving discrepancies in established timeframes. Respond to client inquiries in a timely manner. Strict adherence to department policies and procedures is critical due to increased risk and exposure to the firm as a result of trade errors. Series 7 licensed or license to be obtained within the first 12 months.
Provides quality client service and support to clients on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner.
Responsibilities
- Under direct supervision, performs less complex operational tasks in a product or functional area, including processing updates to client accounts or company records.
- Executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.
- Responds to client inquiries. Investigates and corrects errors in company records and client accounts.
- Accurately opens and updates accounts or company records.
- Provides product knowledge and technical assistance as necessary.
- Responsible for the quality and completion of own work.
Role Synopsis and Required Skills and Attributes
- Experience in communicating with clients by phone and email
- Proven track record of delivering excellent client service
- Ability to adapt to change and use initiative to overcome challenges
- Must have intermediate knowledge of Microsoft Office products (specifically Word, Excel, Access, Outlook)
- Understanding of the Unit Trust administrative environment desirable
Values
- Client Focus: Putting the client at the centre of all that we do
- Integrity: Acting with the highest ethical standards for our company, our employees and our clients
- Teamwork: Fostering collaboration and diversity to empower employees to build relationships and deliver insights
- Excellence: Setting the standard for leading-edge solutions, innovation and continuous improvement
Core Competencies
- Enhancing Organizational Talent
- Embracing Change
- Client Orientation
- Developing Partnerships
- Driving For Results
- Decision Making
- Global Awareness
*Customer Services Representative- Global Asset Management Bank, Liverpool - 12 months*
If you wish to apply for the above position, please call me or email
Please be advised if you haven't heard from us within 24 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Adecco is an employment consultancy and operates as an equal opportunities employer.