Chief Service Delivery Officer

Job type:
permanent
Start:
04.2017
Duration:
12 months (extension possible)
From:
Hadron Finsys
Place:
Zurich
Date:
03/14/2017
Country:
flag_no Switzerland
project ID:
1305670

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We are looking for a Chief Service Delivery Officer for a leading consulting company in Zurich starting asap.

.*Salary is best in Industry*

Your role:
• Responsibility for the area of service delivery and member of the Executive Board
• Development and implementation of market strategy for the area of service delivery
• Active participation and control of offers
• Delivery responsibility (schedule, budget and quality) for projects and services to external and internal customers
• Responsible for escalation management for projects and services of the service delivery area

Mandatory Requirements :
• Master's degree (mandatory) in computer science (UNI/ETH/FH)
• Business training
• 10 years working experience in maintenance, support and operation of software applications
• Experience in the management of IT service area (from a software manufacturer, or profound practical knowledge of the application programming)
• Experience in the implementation of large software projects
• Excellent knowledge in the field of IT application management and IT service management (ITIL certification)
• Successful sales activities in the area of application management

We are looking for a leader with cooperative leadership style with the following attributes:
• Team player
• Ability to motivate others and inspire
• Communicate constructively and efficiently
• H igh emotional and social intelligence
• Brings great understanding of intercultural topics
• Process-oriented, efficient and structured way of working
• Acts consistently and solution-oriented
• Balanced and resilient, to meet the daily challenges
• Very good German and English language skills as well as good knowledge of French (of advantage)