Description
For our client, a major pharmaceutical company, we are looking for an
OCM Lead: ITSM Next Generation Project (m/f)
Reference: -en
Start: 04/17
Duration: 19 MM
Place: in the Basel region
Branch: Herstellung von pharmazeutischen Spezialitäten und sonstigen pharmazeutischen Erzeugnissen
Your tasks:
- Report to the ServiceNow global project manager and oversee all aspects of organisational change management (OCM) for the project
- Globally lead strategic and tactical change management, training management, employee engagement, communications and user adoption activities for the project
- Provide strategic vision for change management and user adoption of ServiceNow
- Identify change management and user adoption related business issues/risks and recommend options and plans to remediate
- Oversee implementation and adoption of OCM guidelines and standards across multiple work streams within the project
- Design and manage global communication plans and activities and create/manage project level surveys/metrics/KPIs to roll-up and report on change management and user adoption related activities and success
- Ensure OCM activities are aligned with the project timeline and key milestones
- Build out and manage a global change agent/champion network that will support the introduction of ServiceNow to tens of thousands of employees across the Roche organization
Your qualifications
- Bachelor’s or Advanced degree in related specialization area
- Proven experience in a consulting and/or client-facing environment
- Strong background in leading and mentoring project teams on relevant engagements
- Strong interpersonal and communication skills with a demonstrated ability to interact across multiple levels of the organisation
- Demonstrated capabilities in teamwork and leadership on large global change efforts
- Ability to work across multiple international time zones (late afternoon/early evening work required in the EU)
- Ability to travel internationally both within and outside of the EU when required
- Experience with IT Service Management Solutions such as ServiceNow
- Experience in a pharmaceutical environment is preferred
Skills:
- IT service manager
Keywords: OCM, ServiceNow, Pharma, Project Management, Change Management