Description
People are at the forefront of what our client does; they harness their skills, nurture their talents and value their contributions. Their people work within an environment of respect for each other, their customers and their shareholders. Their employees take accountability for what they do and are flexible to the needs of their customers and business. They trust in their people and they are transparent in all of their objectives.
Our client is looking for people who can work in a fast paced, multi-functional environment who can uphold exceptional standards of support for their customers.
The Role
An opportunity has become available for you to join our Customer Assistance Team. You will be required to build rapport through effective conversations with customers. This will be obtained through the use of strong questioning and listening skills in order to fully understand the customer's financial and personal circumstances (where applicable). Your main duties include establishing the most appropriate repayment solutions for our customers, exploring options to rehabilitate delinquent accounts to prevent them falling further behind into arrears whilst identifying the need for specialist assistance where appropriate.
Essential qualities and skills
- Customer focused attitude
- Ability to influence and negotiate conversations within difficult situations
- Self-motivated and results-driven
- Strong verbal and written communication skills.
- Ability to demonstrate empathy according to the customer needs
- Ability to work effectively in a high volume, multi-functional environment
- Essential: previous call centre experience
- Preferred: previous collections experience
This position offers numerous benefits including. On-site subsidised restaurant
- On site subsidised coffee bar
- On site gym with access to full size football pitches, squash courts, fully equipped gymnasium, tennis courts etc.
- Free on-site secure staff parking
- 33 days Paid Annual Leave (inclusive of Bank Holidays)
Pay:
- £9.62 per hour for shifts starting between 8am and 11.00am
- £10.58 per hour for shifts starting after 11am
Working Hours: Earliest start time: 8am Latest finish time: (Mon- Thurs 9pm), (Friday 6pm), (Saturday 1pm) 35 hour a week rotating shift pattern over 6 days Monday - Saturday. The rota includes working one Saturday in three.
Please note: Any successful candidates will need to consent to a background screening check being completed prior to starting the assignment. Due to the nature of the training, no holidays can be taken in the first 6-10 weeks. Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer