Description
Service Delivery Manager
One of our Major Clients is looking for a Service Delivery Manager for a 12-18 month contract. This is for a May 2017 start.
The Service Delivery Manager will be responsible for;
- Manage integrated IT services for their assigned sites, working with Performing Service Provider (PSP) resources-coach, counsel and mentor suppliers as required to provide effective integrated services
- Understand, for each business unit, what their overall business plans are and the role each site has in achieving those objectives
- For each critical system at a site, understand the business requirements and manage the delivery of services to meet expectations
- Develop strong collaborative IT, Performing Service Provider (PSP) and business working relationships to ensure effective IT services
- Engage IT strategic teams to manage business client operational escalations.
- Establish and maintain regular communications with business clients regarding local IT service activities
- Ensure effective local/assigned site IT change management execution, following the ITIL framework and Client standards and processes, including coordination of local maintenance windows and IT Solution Delivery scheduling considerations -
- Understand the local and regional legal requirements and on behalf of the client, act as the focal point for the execution of queries, audit, and other formal governance processes
- Provide local support for Business Continuity and Disaster Recovery Planning, coordination and testing activities, as requested
- Support other IT teams with local insights into service delivery performance, recommendations for improvements and execution of agreed actions
- Support IT financial processes for provisioning of services, including creation of purchase requisitions, purchase orders, appropriation request approvals, invoice review and approval, and invoice payment performance
- Process local standard IT requests, such as eRequest order approvals, as required
- May perform tasks for any PSP, on behalf client - with limited scope. Example: Physical support for Disaster Recovery
- Provide responses to site questionnaire for their responsible sites
- Troubleshooting as needed
- Local site communication of new products - examples, PC Refresh, O365
- Provide input/direction related to site safety, and access procedures as well as locations within the facilities (ie. Server rooms, device storage, etc.)
If this is a suitable for you, send me your latest CV and I will arrange to follow up at a convenient time for you.