Description
I am currently looking for a Polish speaking Service Delivery and Integration Manager (SDIM) for a long term contract based in Poland
The Polish speaking Service Delivery and Integration Manager (SDIM) will be Responsibilities for the following:
- Manage integrated IT services for their assigned sites, working with Performing Service Provider (PSP) resources-coach, counsel and mentor suppliers as required to provide effective integrated services
- Understand, for each business unit, what their overall business plans are and the role each site has in achieving those objectives
- For each critical system at a site, understand the business requirements and manage the delivery of services to meet expectations
- Develop strong collaborative IT, SIAM, Performing Service Provider (PSP) and business working relationships to ensure effective IT services
- Engage IT strategic teams to manage business client operational escalations.
- Establish and maintain regular communications with business clients regarding local IT service activities
- Ensure effective local/assigned site IT change management execution, following the ITIL framework and Delphi/SIAM standards and processes, including coordination of local maintenance windows and IT Solution Delivery scheduling considerations -
- Understand the local and regional legal requirements and on behalf of the client, act as the focal point for the execution of queries, audit, and other formal governance processes
- Provide local support for Business Continuity and Disaster Recovery Planning, coordination and testing activities, as requested
- Support other IT teams with local insights into service delivery performance, recommendations for improvements and execution of agreed actions
- Support IT financial processes for provisioning of services, including creation of purchase requisitions, purchase orders, appropriation request approvals, invoice review and approval, and invoice payment performance
- Process local standard IT requests, such as eRequest order approvals, as required
- May perform tasks for any PSP, on behalf Delphi - with limited scope. Example: Physical support for Disaster Recovery
- Provide responses to site questionnaire for their responsible sites
- Troubleshooting as needed
- Local site communication of new products - examples, PC Refresh, O365
- Provide input/direction related to site safety, and access procedures as well as locations within the facilities (ie. Server rooms, device storage, etc.)
The Service Delivery and Integration Manager (SDIM) will ideally have the following skills and expertise:
- Polish speaker
- Delphi Support
- Delphi Enterprise Operating System,
- Service Delivery Integration Manager (SDIM)