Description
We are looking for a
Siebel Process Manager (m/f)
Reference: -en
Start: asap
Duration: 8 MM
Place: in Bavaria
Branch: Herstellung von Filmen und Fernsehprogrammen, deren Verleih und Vertrieb; Kinos
Your tasks:
- Clarification Case Management (clarification case analysis and root cause identification)
- Process Monitoring and enhancement of further process reports
- Creation of Minor Requests for new promotions, UAT, In-life Promo Management
- Creation and management of campaigns, e.g. offer configuration in Unica, quality checks in Siebel, channel management for mailings, etc.)
- User Acceptance Test support to ensure sustainable and optimal implementation (test new functionality in Siebel, perform regression tests)
- Creation of process documentation
- Consulting, analysis and evaluation of business requirements considering the aspect of efficiency and effectiveness
- Design and development of processes within Siebel in the direct interaction with our internal customers and key stakeholders (e.g. IT, Customer Service)
- Creation of detailed specification for IT, as well as process modelling (Event-driven Process Chain (EPC))
Your qualifications
- University degree or equivalent education in computer science or business management with focus on business informatics
- Profound experience with process engineering
- In-depth experience in Siebel engineering
- Strong analytical and conceptual skills
- Excellent teamwork and communication skills
- High flexibility and resilience and assertiveness
- Excellent MS Office skills (particularly Excel)
- Excellent English and German skills
- Ability to take over business perspective
Skills:
- IT consultant
Keywords: IT-Berater