Description
I am looking for a Customer Experience/Multi channel/Journey mapping consultant for a TV company based in the Netherlands on a contract basis.
I am looking to people with a previous 3+ years experience within telecomms
This contract is 3 months with likelihood of extension and they are looking for people to start immediately.
Key responsibilities - but not limited to:
- Create a clear Customer Experience Strategy
- A framework for execution using proven CEX tools
- Clear and regular performance reporting
- Using Customer insight to identify improvement opportunities
- Hands on support to tackle key CEX challenges
- Collection of customer feedback
- Value Propositions
- analysis and collecting information from country CEX teams
- CEX analysis and journey mapping teams in countries
- Establish effective CEX influence
Essential experience and skills required:
- 3+years working directly in telecoms,
- 3+ years delivering Customer Experience based activity
- Experience with journey mapping in a B2C environment
- Experience in consultancy, other service industries desirable
- Strong Commercial awareness and the ability to make relevant recommendations
- Leadership experience in Customer facing role
- 8+ years total experience
- Knowledge of Strategy, Operational and Financial Planning and Project management
- A proven track record of providing clear communications on complex topics
Please apply with your CV for consideration. All applicants must have eligibility to work in the Netherlands and be based in the office 5 days per week.