Description
FDaS CoordinatorOur client, a global leading telecommunication company are recruiting for a FDaS Coordinator to join their business in Germany.
Position Title: FDaS Coordinator
Position Type: Contract
Start Date: May 2017
Duration: 3 months rolling contract
Location: Germany
Contact: Nikolina Dobranic |
Responsibilities:
- Meetings with Partner and customer on process defined meetings and escalations
- Partner engagement to make sure partner are delivering accordingly, by weekly meetings f2f
- Monitoring status Milestones in customer databases
- Deliver on time and quality, by tracking all milestones and synchronize the reporting with defined partner and customers
- Coordination and execution of the work towards defined partners
- Internal alignment with all client departments involved
- Process delivery according to WLA , Process Flow and KPI’s
- Monthly travel of 1500km within region
Qualifications:
- TTWOS (Remedy BMC) very good tool knowledge, experience in ticketing process
- Saperion ( archiving post-incident documentation), good knowledge of archiving tool
- PPLUS ( data base with Mile Stones, dates), good knowledge of archiving tool
- MS Office practical knowledge, Excel reporting, formulas
- Very Good German language skills ( written & Spoken)
Please submit your CV to: sales(at)manningglobal com
Quoting reference: MGND/8169
Or call Nikolina Dobranic on: