Description
Consol Partners is working with a global telecommunications company who are seeking an Incident Manager for a long term project.
The successful Incident Manager will have the following skills and be fluent in English & French
ITIL, Incident Management Experience (2years or more)
Banking backgroud
French, English speaking/writing is mandatory
Daily management of incidents across all severity levels.
To act as a point of escalation for the technical services centre and 3rd party vendor management.
- Responsible for driving through resolution of incidents, aiming to minimise the impact to customers.
- To ensure managed service processes (based on ITIL principles) are followed and processes are continually developed.
- Drive daily service calls and run post-incident reviews for a global financial companies.
- Collate, analyse, and produced data for KPI reporting and produce SLA calculations and trending analysis.
- Lead technical conference bridges and provide timely summaries of incident recovery actions and business impacts.
- Produced major incident reports for all incident investigations as well as internal notifications to senior management.
This is an urgent requirement with a quick turn around expected. If you have the skills and experience needed for this Incident Manager role then please send across your most up to date CV to be considered