Description
Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests and SLM, Non ITIL modules
Writing UI Actions/UI policy/Access Control Lists, etc.
Hands on experience with client scripts and business rules.
Overview of different integrations like LDAP integration and Overview of Web-services.
Retrieving complex reporting's based on user requirements
Understanding of system logs
Import/Export of data for different modules
Update sets to move customization from Dev. to Production Instance.
Good Understanding of ITIL Concepts
Experience on integrations, platform upgradation, implementations.
Daily, weekly, monthly activities that are part of service now support.
Anywhere in Poland preferably at HCL Poland Delivery center.