Continuous Improvement Specialist

Job type:
on-site
Start:
ASAP
Duration:
6 months
From:
Adams & Oliver
Place:
Nottinghamshire
Date:
06/10/2017
Country:
flag_no United Kingdom
project ID:
1359387

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Role: Continuous Improvement Specialist

Rate: £400 per day

Location: Nottingham

Initial Duration: 6 months

Start: ASAP

Background:

As part of a major overhaul of their Contact Centre environment (technology, process and operations), our client are looking across their Front Office and trying to improve both the working/operational efficiencies (internal) and customer journey/interaction (external) practices.

There is an OD (Organisational Design) workstream within the transformation programme and we need a Continuous Improvement Specialist to support. They have high level process maps in-place and an idea of where to get the efficiencies/improvements from.

Activity:

Engage across the entire Front Office (Call Centre) operations with the relevant business leads to understand the current working practices, complete the analysis and recommend/design the improvements in detail.

Experience:

A process improvement specialist with direct call centre and customer journey experience. Mid level lean/six sigma qualification required. Preferably, within Financial Services environment.

Key Must have's:

Contact Centre

Six Sigma

Process Improvement

OD/Organisational design

Customer Journey

Please submit a CV no more than four pages long if the above matches your skill set, together with current availability. As we anticipate a high volume of responses, if you haven't heard back from us in five working days please assume there were more suitable candidates and your application was unsuccessful.

Adams + Oliver is acting as an Employment Agency or Business for the purposes of this vacancy