Description
TORI Global are looking for a Credit card SME to join their Financial services client in Dubai.
We are looking for a highly experienced Consultant who has a detailed understanding of the Credit Card market, the Customer journey, process & workflow optimisation & can design and deliver the future state model and the effective automation of this.
You will have had significant experience gained in the Credit Card market and be able to demonstrate a track record of delivering Consultancy/Advisory solutions focused on optimizing the onboarding of new customers (from websites, mobile applications, and in-person ), improving the process flows and delivering value added services to these retail customers.
You will need to demonstrate significant experience in analysing these elements using LEAN techniques to deliver the fast take-on of new retail customers, efficient processing of all their customer -service contacts (eg lost cards, billing enquiries, dispute handling, new card request, unblocking cards, new pin generation) and understanding of the marketing data required to add value to the long-term relationship.
You will have ideally worked in the region or a primary financial center, within a Credit Card organization or as a specialist Consultant within a retail financial services organization or at an independent Consultancy organisation that focuses specifically on the Credit Card and payments services. You will also need to have the flexibility to work on a drop in/out basis as required during the analysis & implementation stages.