Customer Service Agent - Peterlee

Job type:
on-site
Start:
July 2017
Duration:
June 2018
From:
Synergize Consulting Ltd
Place:
County Durham
Date:
06/14/2017
Country:
flag_no United Kingdom
project ID:
1361401

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Currently seeking a number of Customer Service Agents, to fulfil a contractual requirement for my client based at their offices in Peterlee, County Durham; due to commence July 2017 and run until June 2018 with view for possible further extension.

As this will be a contracting role, the successful applicants will need to register with an Umbrella company, should they successfully secure this opportunity.

Please find key details as per the below, provided by the client for your consideration:

ATTRIBUTES

  • Be able to sell loans to existing TSB customers
  • Provide excellent customer service to TSB Loans customers in a courteous, effective and timely manner to ensure all enquires are resolved at first point of contact
  • Apply knowledge as trained to meet customer needs
  • Take responsibility for handling customers confidential information
  • Develop a working knowledge of the Customer Service and Sales systems
  • Achieve Key Performance Indicator targets to meet business goals and objectives
  • Contribute ideas/suggestions for continuous improvement in systems and procedures within the centre
  • Be a team player and considerate of others

SMART OBJECTIVES

  • Achieve standards of conduct, customer service and measurable performance targets
  • Satisfy FSA regulatory requirements

SKILLS/EXPERIENCE REQUIRED FOR EXCELLENCE

  • Customer focused Sales Skills
  • Positive and helpful attitude
  • Excellent communication skills
  • Ability to work under pressure
  • Self motivated Team player
  • Accuracy when inputting data
  • Ability to work on own initiative
  • Knowledge of Microsoft packages or other related packages